EMS Dispatch Specialist: Rapid Ambulance Coordination

Beth Israel Lahey Health; Boston (MA); On-site; USD 37,000 - 50,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking a dedicated Ambulance Dispatcher to join the growing team. You will receive ambulance dispatch requests from within the hospital and assign them to the closest and most appropriate ambulance service, ensuring timely patient transport and accurate documentation.

You will use the telephone console and radio system to coordinate with departments, log calls, and track ambulance movements while adhering to EMS protocols and hospital policies.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department.
• Answers the phone line using proper, professional radio etiquette and directs calls appropriately.
• Dispatches requests for ALS/BLS and immediately dispatches available ALS/BLS units.
• Enters and tracks appropriate information in the computer system.
• Each call is logged on daily log/Autocad system immediately after received from computer.
• Utilizes GPS system to locate and dispatch closest and most appropriate ambulance.
• Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service.
• Clarifies instructions and coordinates services with requester.
• Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments.
• Schedules transport of patients in a timely manner.
• Notifies departments of patient departure times.
• Reports issues, problems, etc., to supervisor/manager as needed.
• Attends mandatory in-services as required by Beth Israel Deaconess Medical Center.
• Is courteous and professional at all times.

Skills

Customer service

Written communications

Oral communications

Decision making

Team work

Education

High School diploma or GED

Tools

GPS system

Computer systems

Autocad

Job description

Beth Israel Lahey Health in Boston is seeking a dedicated Ambulance Dispatcher to join the growing team. You will receive ambulance dispatch requests from within the hospital and assign them to the closest and most appropriate ambulance service, ensuring timely patient transport and accurate documentation.

You will use the telephone console and radio system to coordinate with departments, log calls, and track ambulance movements while adhering to EMS protocols and hospital policies.