Hospital Emergency Communications Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Aurora Health Care in Milwaukee is seeking an on-site Call Center Operator to manage multi-function work stations, paging systems, alarms, and emergency communications for hospital staff and patients.

The role emphasizes excellent verbal communication, flexibility to work weekends/holidays, and the ability to operate under pressure in a fast-paced medical center environment. HS diploma required; no prior experience necessary.

Qualifications

• Excellent verbal communication skills essential.
• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.

Responsibilities

• Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
• Provides and arranges for the repair of pocket pagers, patient room telephones, and "special needs" patient telephones.
• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.

Skills

Verbal communication

Flexibility

Education

High School Graduate

Job description

Aurora Health Care in Milwaukee is seeking an on-site Call Center Operator to manage multi-function work stations, paging systems, alarms, and emergency communications for hospital staff and patients.

The role emphasizes excellent verbal communication, flexibility to work weekends/holidays, and the ability to operate under pressure in a fast-paced medical center environment. HS diploma required; no prior experience necessary.