Hospital Concierge & Care Coordination Liaison

Northwell Health; Manhasset (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Northwell Health is seeking a capable Concierge/Receptionist to support patient care units as a general clerical and reception functions. The role mentors Concierge staff and ensures smooth patient flow and documentation across admissions, discharges and transfers.

The position requires an Associate's degree and 3-5 years of relevant experience, with strong telephone etiquette and interpersonal skills to greet visitors and manage communications in a hospital environment.

Qualifications

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Responsibilities

• Performs a variety of duties relative to admission, transfer, discharge or expiration of patients; register, check-in, transfer and discharge patients as needed; prepares patient charts with chart ID, door tags and chart maintenance tags for new admissions.
• Prints discharge notices as needed, scan final records, place completed chart in Medical Records assigned bins within established time interval, initiates appropriate notification to clinical and professional MD team(s) when patients are being admitted, discharges, transferred, expired, etc.
• Completes discharge, follows-up with appointment, phone calls, and logs all appointments; completes appointment cards for patients; performs a variety of clerical duties required to maintain accurate charts during patient stays; maintains concurrent scanning of all consultations, EKGs, MOLST, belongings.
• Reviews patient charts and other related data for accuracy and completeness of information; completes PKUs as needed for all newborns, etc.; performs a variety of clerical duties essential to operation of patient care unit, as directed; schedules with appropriate departments and/or individuals, patients for special tests, transportation, treatment consultations, etc. and ensures clinical team has correct paperwork.
• Prepares a variety of records and reports, such as daily census, pending discharges, etc.; distributes mail, packages and flowers to patients; maintains neat and orderly bulletin and electronic boards for unit; posts and removes information from bulletin board; maintains, chart areas, desks, files, etc. in a neat and orderly condition.
• Notifies supporting departments of needs and/or changes on patient units; checks demographic information for accuracy of patient information; ordering of supplies needed on unit on an emergency basis or as directed by manager or Patient Care Manager; revise and update Unit Directory Board as required.
• Provides information on directs visitors; uses appropriate telephone etiquette and knowledge of telephone system to facilitate communication of the patient units; daily distribute of VOCERA (communication) badges to clinical staff and maintain collateral requirements with signatures; works with Patient Accounts as needed for any patient financial inquires.
• Acts as a receptionist on unit; answers intercom, assists visitors and distributes incoming mail; answers routine questions or refers to appropriate individual for reply; receives and transmits messages accurately and promptly; acts as representative of the hospital to patients and visitors and as such is appropriately attired and promotes good public relations.
• Provides coverage where needed at the request of supervisory staff; acts as subject matter expert, expert downtime contact and problem solver in all areas of Concierge (EOC rounds, patient flow etc.); participates in process improvement teams and hospital committees; proactively addresses and troubleshoots needs of the floors with internal and external vendors; proactively anticipate, addresses and assists family members, patient and staff needs.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Staff mentoring

Education

Associate degree

Tools

VOCERA system

Job description

Northwell Health is seeking a capable Concierge/Receptionist to support patient care units as a general clerical and reception functions. The role mentors Concierge staff and ensures smooth patient flow and documentation across admissions, discharges and transfers.

The position requires an Associate's degree and 3-5 years of relevant experience, with strong telephone etiquette and interpersonal skills to greet visitors and manage communications in a hospital environment.