Hospital Communications Specialist

nshs; Evanston (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness program savings plan

Health Savings Account options

Retirement with company match

Paid time off

Community involvement opportunities

Job summary

nshs in Evanston, IL is seeking a Hospital Operator to serve as the primary point of contact for all incoming calls and direct them efficiently, taking messages and providing information to callers. This role supports hospital operations by using paging and intercom systems, handling emergencies, maintaining accurate records, and upholding patient privacy under HIPAA.

The operator will respond to emergencies, keep detailed call logs, and ensure calls are routed promptly to the correct

Qualifications

• Bachelor's degree preferred.
• 1 year experience in a telephone operator or customer service role, preferably in healthcare.
• Familiar with HIPAA and patient privacy considerations.

Responsibilities

• Professionally and courteously answer all incoming calls and route to the appropriate department.
• Provide information about visiting hours, location, and services.
• Accurately record and relay messages to hospital staff in a timely manner.
• Respond to emergencies and code calls, coordinating with relevant personnel.
• Maintain detailed records of calls, messages, and activities.

Skills

Customer service

Communication

Phone systems

Education

Bachelor's degree preferred

Tools

Phone systems

Job description

nshs in Evanston, IL is seeking a Hospital Operator to serve as the primary point of contact for all incoming calls and direct them efficiently, taking messages and providing information to callers. This role supports hospital operations by using paging and intercom systems, handling emergencies, maintaining accurate records, and upholding patient privacy under HIPAA.

The operator will respond to emergencies, keep detailed call logs, and ensure calls are routed promptly to the correct