Hospital Operator-Evanston Hospital

nshs; Evanston (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness program savings plan

Health Savings Account options

Retirement with company match

Paid time off

Community involvement opportunities

Job summary

nshs in Evanston, IL is seeking a Hospital Operator to serve as the primary point of contact for all incoming calls and direct them efficiently, taking messages and providing information to callers. This role supports hospital operations by using paging and intercom systems, handling emergencies, maintaining accurate records, and upholding patient privacy under HIPAA.

The operator will respond to emergencies, keep detailed call logs, and ensure calls are routed promptly to the correct

Qualifications

• Bachelor's degree preferred.
• 1 year experience in a telephone operator or customer service role, preferably in healthcare.
• Familiar with HIPAA and patient privacy considerations.

Responsibilities

• Professionally and courteously answer all incoming calls and route to the appropriate department.
• Provide information about visiting hours, location, and services.
• Accurately record and relay messages to hospital staff in a timely manner.
• Respond to emergencies and code calls, coordinating with relevant personnel.
• Maintain detailed records of calls, messages, and activities.

Skills

Customer service

Communication

Phone systems

Education

Bachelor's degree preferred

Tools

Phone systems

Job description

Hourly Pay Range

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Hospital Operator
• Location: Evanston, IL
• Full Time/Part Time: Full-Time
• Week 1: Sunday 6:00-630am, Wednesday 8:00-6:30am, Thursday 8:00-6:30am.
• Week 2: Wednesday 8:00-6:30am, Friday 9:00-7:30am, Saturday 7:00-7:30am.
• Rotating Weekends: Yes
• Holidays: Yes- 3 on and 3 off.

A Brief Overview

The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

What you will do

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What you will need

• Bachelors Degree Preferred
• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities