Hospital Communications Operator — Front Desk & Dispatch

Huntsville Memorial Hospital; Huntsville (TX); Presencial; USD 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k

IRA

Training & Development

Wellness Resources

Resumo da oferta

Huntsville Memorial Hospital is seeking a Communications Operator to manage the telephone console, screen and route calls, and support patients and visitors. The role includes paging staff, knowledge of emergency plans, and handling payments in lobby services.

The position emphasizes high-quality communication, adherence to confidentiality, and collaborative work within an interdisciplinary hospital team.

Qualificações

• Education: High school diploma or GED required.
• Experience: None required. Prior switchboard experience preferred.
• Required Skills: Excellent communication skills.

Responsabilidades

• Receives and screens telephone calls, connects callers to appropriate hospital parties in a prompt and courteous manner.
• Pages individuals using either the overhead speakers or portable pagers.
• Demonstrates knowledge of the hospital’s emergency plans and implements procedures when appropriate.
• Maintains current list of in-house patients and transfers calls accordingly.
• Assists visitors and directs them to patient rooms when information desk is not staffed.
• Accepts all incoming walk-in payments and cash payments for patients for same-day services.
• Performs after hours answering service for Rural Health Clinic; communicates urgent messages to on-call provider.
• Performs various clerical functions such as stuffing envelopes or filing records as time permits.
• Abides by the HMH Legal Compliance Code of Conduct and maintains PHI confidentiality.
• Performs all other related duties as required and assigned.

Conhecimentos

Excellent communication skills

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Huntsville Memorial Hospital is seeking a Communications Operator to manage the telephone console, screen and route calls, and support patients and visitors. The role includes paging staff, knowledge of emergency plans, and handling payments in lobby services.

The position emphasizes high-quality communication, adherence to confidentiality, and collaborative work within an interdisciplinary hospital team.