Hospital Communications Operator

CO043 Memorial Hospital West; United States; On-site; USD 22,000 - 28,000; Part time

Job summary

Memorial Healthcare System in Pembroke Pines, FL seeks a part-time call center operator to manage the central switchboard, relay calls, and disseminate codes and alerts. You will use desk references and contact lists to provide information and route requests per policy.

The role requires a high school diploma and at least 1 year of customer service experience; it involves multitasking in a stressful environment and handling routine duties with minimal supervision.

Qualifications

• High School Diploma or Equivalent (Required)
• 1 year customer service experience or related field.
• Complexity of Work requires critical thinking, decisive judgment and the ability to work with minimal supervision.

Responsibilities

• Receives and relays internal and external calls and provides general information according to policy and procedure.
• Troubleshoots system issues when needed.
• Utilizes desk directories, on-call lists, reference guides and other associated reference materials.
• Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.
• Operates beeper and paging system to contact to hospital personnel and code team.

Skills

Accountability

Call center

Customer service

Communication systems

Patient care

Adaptability

Standards of behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Pembroke Pines, FL seeks a part-time call center operator to manage the central switchboard, relay calls, and disseminate codes and alerts. You will use desk references and contact lists to provide information and route requests per policy.

The role requires a high school diploma and at least 1 year of customer service experience; it involves multitasking in a stressful environment and handling routine duties with minimal supervision.