Hospital Communications Dispatcher – Patient-Centric Care (Day Shift)

UW Advancement Careers; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Job summary

UW Medicine Operator Services is seeking a Hospital Communications Representative/Telecom Dispatcher/PBX to connect callers to destinations with friendly, patient-centered service. This 100% FTE daytime role requires strong communication, teamwork, and computer skills, supporting UWMC and Harborview Medical Center 24/7 operations.

The position emphasizes prompt, courteous service and teamwork in a high-volume environment; benefits and shift details align with UW Medicine practices.

Qualifications

• High School Diploma or GED; one year of experience as a Telephone Communications Operator, six months may substitute for education.

Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers.
• Transfer external and internal calls.
• Provide visitor information and general customer service reception.
• Receive and dispatch all emergency communication calls including trauma codes, code blue, and other medical emergencies.
• Paging services for patients, staff, and medical providers.
• Monitor and respond to alarms.

Skills

Customer service

Teamwork

Communication

Keyboarding

Education

High school diploma or GED

Job description

UW Medicine Operator Services is seeking a Hospital Communications Representative/Telecom Dispatcher/PBX to connect callers to destinations with friendly, patient-centered service. This 100% FTE daytime role requires strong communication, teamwork, and computer skills, supporting UWMC and Harborview Medical Center 24/7 operations.

The position emphasizes prompt, courteous service and teamwork in a high-volume environment; benefits and shift details align with UW Medicine practices.