Hospital Communications Representative/Telecom Dispatcher/PBX

UW Advancement Careers; Seattle (WA); Sur place; USD 30 000 - 37 000; Plein temps

Résumé du poste

UW Medicine Operator Services is seeking a Hospital Communications Representative/Telecom Dispatcher/PBX to connect callers to destinations with friendly, patient-centered service. This 100% FTE daytime role requires strong communication, teamwork, and computer skills, supporting UWMC and Harborview Medical Center 24/7 operations.

The position emphasizes prompt, courteous service and teamwork in a high-volume environment; benefits and shift details align with UW Medicine practices.

Qualifications

• High School Diploma or GED; one year of experience as a Telephone Communications Operator, six months may substitute for education.

Responsabilités

• Answer all incoming calls into the main telephone numbers for the medical centers.
• Transfer external and internal calls.
• Provide visitor information and general customer service reception.
• Receive and dispatch all emergency communication calls including trauma codes, code blue, and other medical emergencies.
• Paging services for patients, staff, and medical providers.
• Monitor and respond to alarms.

Connaissances

Customer service

Teamwork

Communication

Keyboarding

Formation

High school diploma or GED

Description du poste

Job Description

Hospital Communications Representative/Telecom Dispatcher/PBX.

• 100% FTE
• Day Shift
• Friday-Tuesday 6:30am-3pm

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.

WORK SCHEDULE

• 100% FTE
• Day Shift
• Friday-Tuesday 6:30am-3pm

POSITION HIGHLIGHTS

• Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
• Provide prompt courteous service using your excellent communication skills with internal and external customers
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

Department Description

UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards.

Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls.

We receive, and route calls for our patients, their families, and staff.

Primary Job Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

Requirements

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Compensation, Benefits And Position Details

Pay Range Minimum

$21.63 hourly

Pay Range Maximum

$26.63 hourly

Benefits

Other Compensation

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About UW Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.