Hospital On-Call Scheduler & Coordinator

UW Advancement Careers; Seattle (WA); On-site; USD 31,000 - 42,000; Full time

Job summary

UW Medicine is seeking a Program Coordinator for Operator/Teleservices in Seattle. You will coordinate and administer the hospital on-call schedule for UWMC and HMC, monitor information, and provide training on the on-call system.

The role requires a high school diploma or equivalent with two years of related experience; you will use MS Office to prepare reports, handle calls, and support 24/7 operator services. This is a 40-hour, day-shift, full-time position.

Qualifications

• High school diploma or equivalent; two years of related experience.
• Equivalent education and/or experience may substitute for minimum qualifications.
• Excellent customer service and clear communication.

Responsibilities

• Coordinate and administer the hospital on-call schedule for UWMC and HMC.
• Monitor schedules and ensure success of on-call information being up to date.
• Provide training to departments on use of the on-call system.
• Use MS Office products to maintain directories and prepare reports.
• Answer and transfer external and internal calls to the main numbers for UWMC and HMC; screen calls as needed.

Skills

Customer service

Scheduling

Training

MS Office

On-call management

Education

High school diploma or equivalent

Tools

Soft Agent system

Call routing software

Job description

UW Medicine is seeking a Program Coordinator for Operator/Teleservices in Seattle. You will coordinate and administer the hospital on-call schedule for UWMC and HMC, monitor information, and provide training on the on-call system.

The role requires a high school diploma or equivalent with two years of related experience; you will use MS Office to prepare reports, handle calls, and support 24/7 operator services. This is a 40-hour, day-shift, full-time position.