Hospital Communications Representative/Telecom Dispatcher/PBX

FHLB Des Moines; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Job summary

UW Medicine on Seattle campuses is seeking a Hospital Communications Representative/Telecom Dispatcher to provide routing and paging services on the 3 pm–11:30 pm shift. You will answer the main switchboards, transfer calls, and connect callers to the appropriate departments, ensuring a patient- and family-centered experience.

You will also dispatch all emergency communications, monitor alarms, and support operations 24/7 with a commitment to accuracy, courtesy, and teamwork in a fast-paced

Qualifications

• Experience with telephone systems and routing calls is required.
• Excellent customer service and communication skills.
• Ability to work in a team environment and handle emergency calls.

Responsibilities

• Answer incoming calls to main numbers for UWMC and HMC.
• Transfer external and internal calls and provide visitor information.
• Receive and dispatch emergency calls including trauma codes and code blue.
• Paging services for patients and staff; monitor alarms and respond to alerts.

Skills

Customer service

Teamwork

Communication

Education

High school diploma

Job description

Job DescriptionUW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.WORK SCHEDULE100% FTEEvening ShiftFriday to Tuesday, 3 pm to 11:30 pmPOSITION HIGHLIGHTSBringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)Provide prompt courteous service using your excellent communications skills with internal and external customersBe a part of a team dedicated to supporting UW Medicine where Patients Are FirstDEPARTMENT DESCRIPTIONUW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboardsOur team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of callsWe receive, and route calls for our patients, their families, and staffPRIMARY JOB RESPONSIBILITIESAnswer all incoming calls into the main telephone numbers for the medical centersTransfer external and internal callsProvide visitor information and general customer service receptionReceive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergenciesPaging services for patients, staff, and medical providersMonitor and respond to alarmsREQUIREMENTSHigh School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.Excellent customer service skillsAbility to work in a team settingComputer skills, including competent keyboard abilitiesEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$21.63 hourlyPay Range Maximum:$26.63 hourlyOther Compensation:Evening Shift Premium $1.75/hourBenefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:Evening Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:SEIU Local 925 NonsupervisoryAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .