Communications Representative - Communication Center - FT - 2nd Shift

Huntsville Hospital; Huntsville (AL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

On-site employee health clinic

Tuition assistance

Job summary

Huntsville Hospital is seeking a courteous receptionist/dispatcher to answer, greet, and route calls on the hospital switchboard. You will facilitate referrals to physicians, hospitals, and community services and dispatch information to the appropriate departments and patient rooms.

You will utilize the Aionex Focus system for emergency codes and maintain logs and checklists. The role requires strong communication and basic computer skills, with experience in medical terminology preferred.

Qualifications

• High School/GED required.
• Previous experience in customer service, receptionist or a dispatch role preferred.
• Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired.

Responsibilities

• Answers telephones, greeting all callers in a professional manner.
• Facilitates referral to area physicians, hospitals and community services.
• Dispatches requests and information to appropriate persons.
• Communicates and dispatches Emergency Codes using the Aionex Focus system.
• Initiates offline procedures when indicated.
• Maintains equipment, activity logs and checklists.
• Answers multiple incoming telephone lines on the hospital switchboard.
• Obtains information and transfers calls to correct department or patient room extension.
• Provides information to callers as appropriate.

Skills

Typing 25 WPM

Keyboard/PC/Windows

Excellent communication

Medical terminology familiarity

Education

High School/GED

Tools

Automated telephone equipment

Job description

Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate.

Qualifications

Minimum Knowledge, Skills and Experience required

Education

High School/GED required.

Experience

Previous experience in customer service, receptionist or a dispatch role preferred.

Additional Skills/Abilities

Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired.

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025. Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings. Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn More About Huntsville Hospital Health System

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al