Hospital Care Liaison & Referrals Coordinator

IRB Medical Equipment LLC; West Bloomfield Charter Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Hart Medical Equipment is seeking a Hospital Liaison to serve as the key link between healthcare providers, patients and the organization, coordinating referrals and ensuring timely service delivery.

The role emphasizes professional communication, strong customer service, and relationship-building with hospital staff and community partners to grow the business and improve care coordination.

Qualifications

• High school diploma or GED required.
• 6 months of relevant customer service experience preferred.
• Excellent interpersonal, written and oral communication skills.
• Proficiency with computers and strong typing skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist all internal and external customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receive requests from multiple sources (phone, fax, e-Commerce, in-person) and complete necessary process for equipment services.
• Establish relationships with referral sources such as physicians, hospitals, case managers, social workers, clinicians, medical assistants, etc. to grow the business and improve communication and operations.
• Grow the business in your respective hospital.
• Prepare presentations to present to referral sources.
• In-service referral sources and provide meetings.
• Work with referral sources to ensure proper documentation.
• Sell/educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers.
• Acquire and retain strong product knowledge.
• Coordinates home equipment service request with Dispatch for prompt delivery.
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Provide customers with product and service information.
• Maintain current knowledge on Medicare, Medicaid and third party payer sources for equipment.
• Verifies medical necessity, insurance coverage and physician orders for all insurance assigned services.
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understanding and striving to meet or exceed department metrics while providing excellent customer service.
• Making sales or recommendations for products or services that may complement client needs, as applicable.
• Other duties as assigned by management.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Data entry

Typing

Fast-paced

Education

High school diploma or GED

Job description

Hart Medical Equipment is seeking a Hospital Liaison to serve as the key link between healthcare providers, patients and the organization, coordinating referrals and ensuring timely service delivery.

The role emphasizes professional communication, strong customer service, and relationship-building with hospital staff and community partners to grow the business and improve care coordination.