Hospital Liaison

Maria Joseph Living Care Center; Dayton (OH); Presencial; USD 42 000 - 66 000; Tempo integral

Resumo da oferta

Maria Joseph Living Care Center in Dayton, OH seeks a Hospital Liaison to connect hospital teams with community services, coordinate referrals, and educate staff about available programs. The role emphasizes building professional relationships, ensuring smooth transitions from hospital to home or outpatient care.

You will travel between hospitals as needed, maintain referral records, and collaborate with clinical, administrative, and intake teams to optimize processes.

Qualificações

• Must have strong communication and interpersonal skills.
• Excellent organization, follow-up and time-management abilities.
• Ability to work independently and in a multidisciplinary team.
• Knowledge of HIPAA and healthcare referral processes preferred.

Responsabilidades

• Develop and maintain relationships with hospitals, physicians, nurses, social workers, discharge planners, and case managers.
• Serve as a point of contact for hospital referrals and coordinate communication between hospital teams and the organization.
• Educate hospital staff and referral partners about available services, programs and eligibility requirements.
• Identify potential patients or clients who may benefit from the organization's services.
• Follow up on referrals and assist with transition from hospital to home or outpatient care.
• Conduct regular hospital visits and maintain a visible professional presence.
• Respond promptly to questions, referral requests and service-related concerns.
• Maintain accurate records of referrals, contacts, outreach activities and follow-up.
• Participate in community outreach, networking events, health fairs, and professional meetings.
• Collaborate with clinical, administrative, marketing and intake teams to improve referral processes.
• Monitor referral activity and provide reports to management.
• Maintain confidentiality and comply with HIPAA and applicable healthcare regulations.
• Represent the organization professionally and build positive relationships with healthcare partners.

Conhecimentos

Strong communication

Organization & time management

Team collaboration

Formação académica

High school diploma or equivalent; associates or bachelor's degree preferred

Descrição da oferta de emprego

Job Title: Hospital Liaison
Department: Community Relations / Patient Services
Reports To: Director of Community Relations or Operations Manager
Employment Type: Full-time/Part-time

Position Summary

The Hospital Liaison serves as the primary connection between a healthcare organization and hospital staff, patients, families, referral partners, and community organizations. The role focuses on building professional relationships, coordinating referrals and services, educating hospital personnel about available programs, and helping ensure a smooth transition of patients from the hospital to appropriate care or community services.

Key Responsibilities

• Develop and maintain relationships with hospitals, physicians, nurses, social workers, discharge planners, and case managers.
• Serve as a point of contact for hospital referrals and coordinate communication between hospital teams and the organization.
• Educate hospital staff and referral partners about available services, programs, and eligibility requirements.
• Identify potential patients or clients who may benefit from the organization's services.
• Follow up on referrals and assist with the transition from hospital to home, outpatient care, or other appropriate services.
• Conduct regular hospital visits and maintain a visible professional presence.
• Respond promptly to questions, referral requests, and service-related concerns.
• Maintain accurate records of referrals, contacts, outreach activities, and follow-up.
• Participate in community outreach, networking events, health fairs, and professional meetings.
• Collaborate with clinical, administrative, marketing, and intake teams to improve referral processes.
• Monitor referral activity and provide reports to management.
• Maintain confidentiality and comply with HIPAA and applicable healthcare regulations.
• Represent the organization professionally and build positive relationships with healthcare partners.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in healthcare, business, social services, marketing, communications, or a related field preferred.
• Previous healthcare, hospital, case management, community outreach, sales, or business-development experience preferred.
• Strong communication and interpersonal skills.
• Ability to establish relationships with healthcare professionals and community partners.
• Excellent organization, follow-up, and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Knowledge of HIPAA and healthcare referral processes preferred.
• Valid driver's license and reliable transportation may be required for hospital/community visits.

Preferred Skills

• Relationship building
• Networking and community outreach
• Customer/patient service
• Presentation and public-speaking skills
• Documentation and recordkeeping
• Problem solving
• Professional communication
• Knowledge of local healthcare and community resources

Physical/Work Requirements

This position may require frequent travel between hospitals, healthcare facilities, and community locations. The employee may spend significant time walking through hospital facilities, attending meetings, and interacting with patients and healthcare professionals.

Typical Goal

Build strong hospital relationships and ensure qualified patients receive timely access to the organization's services.

#FSHP

Equal Opportunity Employer
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