Hospital Liaison & Care Coordination Specialist

Quipt Home Medical, Corp.; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

Quipt Home Medical, Corp. seeks a Hospital Liaison to act as a vital link between healthcare providers, patients, and the Hart Medical Equipment network.

You will manage referrals, educate patients, and maintain strong relationships with hospital staff and community partners to ensure timely services. Responsibilities include coordinating referrals, verifying insurance, preparing presentations for referral sources, and promoting DME services with providers.

Qualifications

• High school diploma or GED.
• 6 months of relevant customer service experience preferred.
• Excellent interpersonal, written and oral communication skills.
• Customer service orientation.
• Attention to detail.
• Good data entry skills.
• Proficiency with computers, with strong typing skills.
• Ability to work in a fast paced environment.

Responsibilities

• Assist internal and external customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receive requests from multiple sources and complete necessary process for equipment services.
• Establish relationships with referral sources such as physicians, hospitals, case managers and other clinicians to grow the business.
• Grow the business in your respective hospital and coordinate with hospital staff.
• Prepare presentations to present to referral sources and in-service meetings.
• Work with referral sources to ensure proper documentation and billing readiness.
• Sell/educate referral sources on DME services and payer interrelations.
• Coordinate home equipment service requests with Dispatch for prompt delivery.
• Maintain current knowledge on Medicare, Medicaid and third party payer sources.

Skills

Customer Service

Communication

Multitasking

Relationship Building

Sales Support

Presentations

Education

High School Diploma

Tools

Typing

Job description

Quipt Home Medical, Corp. seeks a Hospital Liaison to act as a vital link between healthcare providers, patients, and the Hart Medical Equipment network.

You will manage referrals, educate patients, and maintain strong relationships with hospital staff and community partners to ensure timely services. Responsibilities include coordinating referrals, verifying insurance, preparing presentations for referral sources, and promoting DME services with providers.