Hospital Cafeteria Supervisor - Onsite, 40h/wk

Mass General Brigham; Boston (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Mass General Brigham's Brigham and Women's Hospital is seeking a Retail Cafeteria Supervisor to oversee daily cafeteria operations at 75 Francis Street. You will supervise staff, manage cash handling, and ensure high standards of customer service and food safety.

Responsibilities include scheduling, training, inventory control, and addressing customer inquiries. This onsite role requires a proactive leader to maintain efficient service in a fast-paced environment.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience in food service: 2-3 years preferred.
• Supervisory experience: 1-2 years preferred.

Responsibilities

• Balances cash registers and reconciles daily retail sales.
• Monitors and orders office supplies for administrative operations.
• Creates product labels for cafe items and pricing integrity.
• Monitors food safety standards across cafeteria sections.
• Prepares employee work schedules and assigns stations.
• Trains new hires on customer service, POS operations and cafe procedures.
• Addresses customer inquiries and resolves complaints promptly and professionally.

Skills

Customer service

Food safety

Scheduling

Training staff

Inventory control

Staff supervision

HR escalation

Quality control

Education

High School Diploma

Job description

Mass General Brigham's Brigham and Women's Hospital is seeking a Retail Cafeteria Supervisor to oversee daily cafeteria operations at 75 Francis Street. You will supervise staff, manage cash handling, and ensure high standards of customer service and food safety.

Responsibilities include scheduling, training, inventory control, and addressing customer inquiries. This onsite role requires a proactive leader to maintain efficient service in a fast-paced environment.