Food Services Supervisor

Brigham and Women's Hospital; Boston (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Cafeteria Operations Supervisor to supervise retail cafe staff, manage cash handling, scheduling, and food safety. You will ensure smooth daily operations and high customer satisfaction at the Boston site.

The role requires experience in food service and strong leadership. Day shifts, onsite at 75 Francis Street, with competitive benefits and opportunities for training.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of food service experience preferred.
• 1-2 years supervisory experience preferred.
• Knowledge of food safety standards.

Responsibilities

• Balances cash registers, reconciles daily retail sales, and prepares bank deposits.
• Monitors, inventories, and orders office supplies to support operations.
• Creates product labels for cafe items and ensures proper pricing.
• Oversees staff to ensure food safety standards and presentation quality.
• Prepares employee work schedules and assigns duties to meet daily needs.
• Trains new hires on customer service standards and POS operations.
• Addresses customer inquiries and concerns promptly to ensure satisfaction.

Skills

Cash handling

Customer service

Staff supervision

Food safety knowledge

Inventory management

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Does this position require Patient Care?

No

Supervises and coordinates the daily activities of retail cafeteria personnel involved in office administration, customer service, and front-of-house operations. Coordinates cashiering processes, monitors food display sections, and functionally supervises employees to ensure a smooth, efficient retail cafeteria operation without being required to cook or prepare food.

Essential Functions

• Balances cash registers, reconciles daily retail sales, and prepares bank deposits accurately.


• Monitors, inventories, and orders office supplies to ensure smooth administrative operations.


• Creates product labels for cafe items to maintain proper pricing and accurate merchandising.


• Monitors and inspects all retail cafeteria sections to ensure staff are performing regular temperature checks and maintaining food safety standards.


• Prepares employee work schedules and assigns personnel to stations to meet daily production and service demands.


• Inspects food displays and stations to ensure all items meet prescribed standards for presentation, temperature, and proper portioning.


• Estimates daily and weekly food and supply requirements, coordinates inventory needs, and maintains department records, compliance logs, and office files.


• Monitors and oversees the presentation and replenishment of a wide range of hot and cold dishes for retail cafeteria service.


• Provides on-the-job training and onboarding for new hires regarding customer service standards, POS operations, and cafe procedures.


• Addresses practices and resolves customer inquiries, feedback, or complaints promptly and professionally to ensure high satisfaction.


• Monitors employee performance, ensures compliance with hospital and department policies, and escalates HR or disciplinary matters to management when necessary.


• Conducts regular opening or closing procedures, including securing cash drawers, locking facilities, and verifying all equipment is turned off or set properly.


• Coordinates with external vendors or delivery personnel for non-food supplies, verifying invoices and cross-checking delivered items against purchase orders.

Qualifications

Education

High School Diploma or Equivalent

Can this role accept experience in lieu of a degree?

Yes

Experience

Food Service Experience 2-3 years preferred or Experience in a Supervisory role 1-2 years preferred

Knowledge, Skills And Abilities

• Knowledge of supplies, equipment, and/or services ordering and inventory control.


• Ability to resolve customer complaints and concerns.


• Ability to monitor and/or maintain quality control standards.


• Ability to plan work schedules and assign duties; ability to provide or arrange for training.


• Records maintenance skills.


• Ability to supervise and train assigned staff.


• Ability to lead and train staff and/or students.


• Knowledge of organizational structure, workflow, and operating procedures.


• Ability to read, understand, follow, and enforce safety procedures.


• Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.

Physical Requirements

Additional Job Details (if applicable)

• Standing Frequently


• Walking Frequently


• Lifting Occasionally


• Carrying Occasionally


• Pulling Occasionally


• Climbing Occasionally


• Balancing Frequently


• Stooping Occasionally


• Kneeling Occasionally


• Crouching Occasionally


• Crawling Occasionally


• Reaching Occasionally


• Gross Manipulation


• Fine Manipulation


• Feeling Constantly


• Vision - Far Constantly


• Vision - Near Constantly


• Talking Constantly


• Hearing Constantly

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.