Hospital Café Manager — Lead Operations & Guest Experience

Compass Group USA; Basking Ridge (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

The Cafe Manager at Memorial Sloan Kettering Cancer Center in Basking Ridge, NJ oversees daily hospital café operations, ensuring friendly service and adherence to food safety standards. Responsibilities include inventory management, cash handling, event promotions, budget control, and maintaining equipment; you’ll lead a small team and ensure high guest satisfaction.

This role requires 1-3 years of supervisory experience in food service; ServSafe certification preferred; Compass Group USA

Qualifications

• 1-3 years of supervisory or management experience in food service, café, restaurant, cafeteria, hospital, or related hospitality operations.
• Knowledge of food safety, sanitation, and health department regulations.
• Experience with inventory management, ordering, and cash handling procedures. Proficient computer skills, including Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Oversee the daily operations of the hospital café, ensuring a clean, safe, and welcoming environment for customers and staff.
• Maintain compliance with all food safety, sanitation, health department, and hospital standards.
• Monitor food quality, product presentation, and customer service to ensure a positive guest experience.
• Manage inventory levels, place product orders, and maintain appropriate stock levels.
• Perform cash handling duties, including monitoring sales, deposits, and reconciliation procedures.
• Assist with planning and promoting cafe events, seasonal offerings, and special promotions.
• Monitor operating expenses and support budget goals by controlling waste and managing costs.
• Ensure proper operation and maintenance of food service equipment.
• Address customer concerns and resolve service-related issues in a timely and professional manner.
• Complete required reports, documentation, and administrative tasks accurately and on time.
• Perform other duties as assigned.

Skills

Supervisory experience

Food service knowledge

Microsoft Office

Tools

Microsoft Office

Job description

The Cafe Manager at Memorial Sloan Kettering Cancer Center in Basking Ridge, NJ oversees daily hospital café operations, ensuring friendly service and adherence to food safety standards. Responsibilities include inventory management, cash handling, event promotions, budget control, and maintaining equipment; you’ll lead a small team and ensure high guest satisfaction.

This role requires 1-3 years of supervisory experience in food service; ServSafe certification preferred; Compass Group USA