Hospital-Based Medicaid Eligibility Navigator

Mercy Co; Rogers (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

Mercy in Rogers, AR is seeking a patient eligibility navigator to interview uninsured or under-insured patients in hospital rooms, determine Medicaid eligibility, and assist with the application process to ensure accurate submission.

The role requires building positive patient relationships, explaining Medicaid benefits, and managing signatures and supporting documents for state forms. This is an in-hospital, non-remote position.

Qualifications

• 1–2 years in healthcare, social work, or case management, with patient interaction about finances.
• Strong customer service and face-to-face communication skills.
• Understanding of revenue cycle: billing, payments, denials, authorizations, benefits verifications.
• Knowledge of state Medicaid plan qualifications and patient benefits communication.

Responsibilities

• Interview patients to determine Medicaid eligibility.
• Assist patients with state Medicaid applications in hospital rooms.
• Explain required documents and gather signatures on state forms.
• Maintain clear communication about benefits and program requirements.

Skills

Customer service

Communication skills

Documentation skills

Multitasking

Education

High School Diploma or GED

Job description

Mercy in Rogers, AR is seeking a patient eligibility navigator to interview uninsured or under-insured patients in hospital rooms, determine Medicaid eligibility, and assist with the application process to ensure accurate submission.

The role requires building positive patient relationships, explaining Medicaid benefits, and managing signatures and supporting documents for state forms. This is an in-hospital, non-remote position.