Hospital Medicaid Eligibility Navigator

Mercy Co; Missouri; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Tuition support

Retirement plans

Job summary

Mercy is seeking a team member to interview uninsured or under-insured patients in a hospital setting to determine Medicaid eligibility and financial assistance options. You will assist patients in the room with applying for programs, ensuring accurate submissions and collecting required signatures.

The role focuses on clear communication about benefits, gathering necessary documents, and guiding patients through the state processes. This position is on-site in the hospital and not remote.

Qualifications

• Minimum 1–2 years of experience in healthcare, social work, or case management interacting with patients regarding financial concerns.
• Experience working with self-pay, underinsured, or a compromised population in a face-to-face customer service capacity.
• Ability to explain complex programs and patient benefits clearly.

Responsibilities

• Interview uninsured/under-insured patients in a hospital setting to determine Medicaid eligibility.
• Assist patients in hospital rooms with the Medicaid/Financial Assistance application processes.
• Oversee signatures on State forms and communicate any additional documents needed.
• Explain benefits of Medicaid coverage and related programs to patients clearly.

Skills

Communication

Math skills

Customer service

Face-to-face

Education

High School Diploma or GED

Job description

Mercy is seeking a team member to interview uninsured or under-insured patients in a hospital setting to determine Medicaid eligibility and financial assistance options. You will assist patients in the room with applying for programs, ensuring accurate submissions and collecting required signatures.

The role focuses on clear communication about benefits, gathering necessary documents, and guiding patients through the state processes. This position is on-site in the hospital and not remote.