Hospital Applications & Operations Support

Dutech Systems; Westfield (MA); On-site; USD 83,000 - 124,000; Part time

Job summary

Dutech Systems in Westfield, MA, is seeking a CONTRACT Healthcare Applications Specialist to support hospital systems, including EHR, scheduling, policy management, and incident reporting. You will coordinate upgrades, develop UAT test scenarios, document business requirements, and work with clinicians and vendors to drive improvements and ensure operational readiness.

This contractor role emphasizes strong communication, cross-functional collaboration, and a proactive approach to resolving

Qualifications

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization.
• Understanding of healthcare operations, workflows, and end-user application needs.
• Experience with UAT, application testing, and implementation readiness.
• Strong business requirements and workflow documentation skills.
• Excellent communication, coordination, organization, and stakeholder-management skills.
• Ability to manage multiple initiatives and proactively follow issues through resolution.

Responsibilities

• Support hospital application initiatives involving EHR, scheduling, policy management, incident reporting, and related systems.
• Coordinate application upgrades, enhancements, configuration changes, and implementations.
• Support UAT by developing test scenarios, coordinating testers, tracking results, and following up on issues.
• Work with hospital staff and SMEs to identify workflow challenges and application improvement opportunities.
• Gather and document business requirements, workflows, issues, and process improvements.
• Evaluate the impact of application changes on hospital workflows, policies, procedures, and reporting.
• Coordinate implementation readiness, including training, communications, SOPs, and workflow documentation.
• Track issues, action items, dependencies, and decisions through resolution.
• Act as a super user and application resource for hospital staff, escalating technical issues when needed.
• Support new application implementations and stabilization activities.
• Assist with EHR implementation planning and operational readiness.
• Facilitate meetings with clinical, administrative, operational, technical, and vendor stakeholders.

Skills

Healthcare Applications

EHR

UAT

Application Support

Business Requirements

Workflow Analysis

Implementation Support

Healthcare Operations

Stakeholder Coordination

Process Improvement

SOP Documentation

Application Testing

Vendor Coordination

Job description

Westfield,MA

DatePosted : 10/1/2026 8:32:14 AM

JobNumber : DTS1017187825

JobType : Contract

Skills: Healthcare Applications | EHR | UAT | Application Support | Business Requirements | Workflow Analysis | Implementation Support | Healthcare Operations | Stakeholder Coordination | Process Improvement | SOP Documentation | Application Testing | Vendor Coordination

Job Description

• Support hospital application initiatives involving EHR, scheduling, policy management, incident reporting, and related systems.
• Coordinate application upgrades, enhancements, configuration changes, and implementations.
• Support UAT by developing test scenarios, coordinating testers, tracking results, and following up on issues.
• Work with hospital staff and SMEs to identify workflow challenges and application improvement opportunities.
• Gather and document business requirements, workflows, issues, and process improvements.
• Evaluate the impact of application changes on hospital workflows, policies, procedures, and reporting.
• Coordinate implementation readiness, including training, communications, SOPs, and workflow documentation.
• Track issues, action items, dependencies, and decisions through resolution.
• Act as a super user and application resource for hospital staff, escalating technical issues when needed.
• Support new application implementations and stabilization activities.
• Assist with EHR implementation planning and operational readiness.
• Facilitate meetings with clinical, administrative, operational, technical, and vendor stakeholders.

Qualifications

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization.
• Understanding of healthcare operations, workflows, and end-user application needs.
• Experience with UAT, application testing, and implementation readiness.
• Strong business requirements and workflow documentation skills.
• Excellent communication, coordination, organization, and stakeholder-management skills.
• Ability to manage multiple initiatives and proactively follow issues through resolution.