Healthcare Applications Analyst / Coordinator

Dutech Systems; Westfield (MA); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Dutech Systems is seeking a Healthcare Applications Analyst / Coordinator in Massachusetts to support the implementation, configuration, testing, and readiness of hospital applications. The role focuses on clinical workflows, administrative processes, and stakeholder collaboration rather than software development.

You will coordinate UAT, gather requirements, and help prepare end-users for go-live while developing SOPs and training materials.

Qualifikationen

• Experience supporting healthcare or hospital applications in clinical, administrative, or operational environments.
• Understanding hospital workflows and healthcare application processes.
• Experience gathering business requirements, documenting workflows, and coordinating system enhancements.
• Hands-on experience coordinating UAT, application testing, or implementation readiness activities.

Aufgaben

• Support day-to-day operations and end-user needs for hospital applications, including policy management, staff scheduling, incident reporting, and EHR systems.
• Coordinate application upgrades, configuration changes, system enhancements, and implementation activities.
• Gather and document business requirements from clinical, administrative, and operational stakeholders.
• Analyze existing hospital workflows and identify opportunities for process improvement and application optimization.
• Coordinate User Acceptance Testing (UAT), including test planning, scenario development, execution, defect tracking, and issue resolution.
• Support implementation readiness activities, including workflow validation, end-user training, communication, and operational preparation.
• Develop and maintain SOPs, user guides, process documentation, and training materials.
• Coordinate with vendors, IT teams, hospital departments, and business users to resolve issues.
• Support go-live activities, post-implementation stabilization, issue tracking, and end-user feedback.
• Assist with EHR readiness planning and ensure changes align with policies and workflows.
• Facilitate stakeholder meetings, document decisions, track actions, and communicate status.
• Help ensure changes are tested, documented, communicated, and adopted by end users.

Kenntnisse

Healthcare applications coordination

Stakeholder coordination

UAT coordination

Documentation (SOPs / training)

Analytical thinking

Jobbeschreibung

We are seeking a Healthcare Applications Analyst / Coordinator to support the implementation, configuration, testing, and ongoing operational readiness of hospital applications. The ideal candidate will have experience working with healthcare systems, understanding clinical and administrative workflows, coordinating application upgrades, supporting User Acceptance Testing (UAT), and collaborating with clinical, operational, and technical stakeholders.

This role focuses on application support, workflow analysis, implementation coordination, and end-user readiness rather than software development or traditional IT project management.

Key Responsibilities

• Support day-to-day operations and end-user needs for hospital applications, including policy management, staff scheduling, incident reporting, and Electronic Health Record (EHR) systems.
• Coordinate application upgrades, configuration changes, system enhancements, and implementation activities.
• Gather and document business requirements from clinical, administrative, and operational stakeholders.
• Analyze existing hospital workflows and identify opportunities for process improvement and application optimization.
• Coordinate User Acceptance Testing (UAT), including test planning, test scenario development, execution, defect tracking, and issue resolution.
• Support implementation readiness activities, including workflow validation, end-user training, communication, and operational preparation.
• Develop and maintain standard operating procedures (SOPs), user guides, process documentation, and training materials.
• Coordinate with application vendors, IT teams, hospital departments, and business users to resolve application-related issues.
• Support go-live activities, post-implementation stabilization, issue tracking, and end-user feedback.
• Assist with EHR readiness planning and ensure application changes align with hospital policies, operational requirements, and clinical workflows.
• Facilitate stakeholder meetings, document decisions, track action items, and communicate implementation status.
• Help ensure application changes are properly tested, documented, communicated, and adopted by end users.

Required Qualifications

• Experience supporting healthcare or hospital applications in a clinical, administrative, or operational environment.
• Understanding of hospital workflows and healthcare application processes.
• Experience gathering business requirements, documenting workflows, and coordinating system enhancements.
• Hands-on experience coordinating UAT, application testing, or implementation readiness activities.
• Strong communication and stakeholder coordination skills.
• Ability to create clear documentation, SOPs, training materials, and process guides.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work collaboratively with clinical teams, hospital operations, IT, and application vendors.

Preferred Qualifications

• Experience with EHR/EMR systems and hospital information systems.
• Exposure to applications supporting staff scheduling, policy management, incident reporting, or clinical operations.
• Experience supporting application upgrades, configuration changes, go-live preparation, or post-implementation stabilization.
• Familiarity with change management, end-user training, and healthcare process improvement.
• Experience working in a hospital, healthcare network, or healthcare technology environment.

Ideal Candidate Profile

The ideal candidate is a healthcare applications professional who can bridge the gap between hospital operations, clinical users, and technical teams. They should be comfortable translating business needs into application requirements, coordinating testing and implementation activities, and ensuring hospital staff are prepared to use updated systems effectively.