Mgr, ITS Clinical Applications / ITS Clinical Care Systems

Hartford HealthCare; Farmington (CT); On-site; USD 120,000 - 160,000; Full time

Job summary

Hartford HealthCare's System Support Office seeks a Manager Applications to lead a team of Application Analysts, overseeing the full lifecycle of clinical applications across ambulatory services and supporting clinicians and patients.

You will partner with clinical leaders and vendors, ensure quality, change management, documentation, and regulatory compliance, while driving innovation to improve patient care and operational efficiency.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 5+ years clinical healthcare delivery experience.
• 2+ years of leadership experience.
• Epic certification required; must obtain if not held within 6 months.

Responsibilities

• Lead, mentor, and develop a team of Application Analysts.
• Oversee the full lifecycle of clinical applications from design to support.
• Partner with clinical leaders, end users, and vendors to translate needs into solutions.
• Drive innovation, change control, and documentation to ensure quality and compliance.

Skills

Leadership

Clinical applications

Epic

Project management

Vendor management

Documentation

Change management

Communication

Education

Bachelor’s degree in Information Systems/CS

Job description

Location Detail: 9 Farm Springs Rd Farmington (10566) Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary

The Manager Applications will lead a talented team dedicated to optimizing the software solutions that support our ambulatory services across Hartford HealthCare. In this role, you will be pivotal in shaping the future of our clinical systems, ensuring they meet the evolving needs of our clinicians and patients. By managing the full lifecycle of our applications, from design to implementation and support, you will directly contribute to improving healthcare delivery and operational efficiency.

Position Responsibilities

Key Areas of Responsibility

Leadership & Team Development

• Lead, mentor, and develop a team of Application Analysts, fostering a culture of high performance, collaboration, continuous learning, and professional growth.
• Conduct regular one-on-one meetings, manage performance, recognize achievements, and leverage lessons learned to drive continuous improvement.

Application Lifecycle Management

• Oversee the full lifecycle of clinical applications, including requirements gathering, system design, configuration, testing, implementation, optimization, and ongoing support.
• Ensure the timely delivery of high-quality application enhancements, system updates, and configurations in accordance with established change management and change control processes.
• Maintain comprehensive documentation for system builds, workflows, processes, and support procedures.

Clinical & Stakeholder Partnership

• Partner with clinical leaders, end users, and operational stakeholders to understand business needs, identify improvement opportunities, and translate requirements into effective technology solutions.
• Serve as a primary liaison between Information Technology, clinical operations, and third-party vendors to ensure seamless integration, system functionality, and operational effectiveness.

Innovation, Quality & Compliance

• Ensure clinical applications, workflows, and tools are efficient, user-friendly, and aligned with organizational objectives, quality standards, and regulatory requirements.
• Drive innovation by evaluating emerging technologies, recommending enhancements, and implementing new features that improve patient care, operational outcomes, and user adoption.

Working Relationships

Job Title of Individual(s) Reports To: Director, Applications

Job Title(s) of HHC positions reporting to this Job: Team Lead, ITS Analyst I,II,III, ITS Pharmacist App Analyst, ITS Architect

Number-Direct Reports: 4

Number-Indirect Reports: 9

If applicable, describe nature of supervision of any External vendors, contractors, affiliate organizations, etc. Supports related vendors and contractors to help lead and drive initiatives and enhancements.

Qualifications

Requirements and Specifications

Education

• Bachelor’s degree in Information Systems, Computer Science, or related clinical field of study from an accredited university.

Experience

• Minimum:
• 5+ years clinical experience in healthcare delivery across environments of care
• 2+ years of leadership experience
• 2+ years of project management experience
• Preferred:
• Clinical experience in management preferred.
• Epic Ambulatory module and/or other Epic modules within the Ambulatory portfolio.

Licensure, Certification, Registration

• Epic certification required. Candidates who do not currently hold this certification must obtain it within the first 6 months of employment.

Language Skills

• Demonstrated fluency in English, including verbal, reading, and written communication

Knowledge, Skills And Ability Requirements

Professional Skills & Communication

• Excellent attention to detail, organizational, listening, verbal, and written communication skills.
• Ability to communicate professionally and effectively with all Hartford HealthCare personnel, patients, stakeholders, project team members, and vendors.
• Communicates messages clearly, accurately, and concisely.
• Ability to maintain confidentiality, exercise discretion, and demonstrate sound judgment

Leadership & Interpersonal Effectiveness

• Highly self motivated, self directed, and able to work independently or collaboratively as part of a team.
• Ability to celebrate successes and failures while leading teams through lessons learned from projects and major events.
• Ability to deliver results while fostering a positive, engaging, and rewarding work environment with a strong customer service focus.
• Exhibits dedication to quality, reliability, resourcefulness, and continuous improvement.

Technical & Analytical Competencies

• Ability to analyze complex system configurations and identify effective solutions.
• Possesses a strong understanding of application integration and its impact on business processes and operations.
• Demonstrates innovative, forward thinking in problem solving and technology adoption.
• Willingness and ability to learn new technologies, tools, and techniques.

Project & Operational Management

• Ability to manage projects through successful completion while meeting established goals and timelines.
• Ability to effectively collaborate with stakeholders, project teams, and vendors to achieve desired outcomes.

Organizational Values & Compliance

• Open to change, acts with high ethical standards, and demonstrates a commitment to exceptional customer service while embracing H3W behaviors.
• Attends all required education and training programs and understands responsibilities related to safety, regulatory compliance, and job specific hazards.
• Maintains a professional appearance and personal cleanliness in accordance with Hartford HealthCare and departmental appearance standards.
• Reports to work on time and maintains attendance standards established by departmental policy.

Work Environment & Travel Requirements

• Must be willing and able to report to work during adverse weather conditions.
• Ability to travel to Hartford HealthCare locations throughout Connecticut and surrounding states, as required.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.