Hospice Volunteer Programs Manager: Care Coordination

Optum; Jefferson City (MO); On-site; USD 34,000 - 50,000; Full time

Job summary

Optum's Central Missouri Hospice in Jefferson City, MO, is seeking a Volunteer Manager to lead and coordinate hospice volunteers, recruiting, training, and assigning volunteers to support patient care.

In this role you will ensure regulatory compliance, collaborate with patients and families, and manage records in the EMR. CPR certification preferred; strong leadership and communication skills required. Hourly pay with a comprehensive benefits package is provided.

Qualifications

• Experience coordinating volunteers in a regulated environment.
• Strong communication and presentation skills.
• CPR certification preferred or ability to complete within 90 days of hire.

Responsibilities

• Coordinate recruitment, training, ongoing education, and assignments for Hospice Volunteers.
• Ensure program standards meet regulatory or certification bodies and company pillars.
• Meet with patients, caregivers, families, and hospice team to coordinate patient care-related volunteer assignments.
• Assign volunteers to activities, monitor reports, and escalate urgent items to supervisors.
• Maintain accurate and timely volunteer activity documentation in the EMR in compliance with standards.

Skills

Volunteer management

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Optum's Central Missouri Hospice in Jefferson City, MO, is seeking a Volunteer Manager to lead and coordinate hospice volunteers, recruiting, training, and assigning volunteers to support patient care.

In this role you will ensure regulatory compliance, collaborate with patients and families, and manage records in the EMR. CPR certification preferred; strong leadership and communication skills required. Hourly pay with a comprehensive benefits package is provided.