Hospice Triage RN – Daytime Office-Based (MD/VA)

JSSA; Rockville (MD); On-site; USD 81,000 - 99,000; Full time

Job summary

JSSA seeks an experienced RN for a weekday daytime Triage Nurse role covering Maryland and Virginia, based in Maryland. The RN will perform telephone triage, identify patient/family needs, and coordinate with clinicians to ensure comfort and appropriate care.

Hospice best practices and end-of-life symptom management are central to the role. The ideal candidate will have strong telephonic communication skills, CLINICAL judgement, and empathy, with at least 3 years as an RN and hospice experience

Qualifications

• At least 3 years’ experience as a professional Registered Nurse.
• Experience in hospice setting preferred.
• Demonstrated expertise in pain management, pain control, symptom management and emotional support.
• Strong telephonic communication, crisis aversion, independent clinical judgement and empathy.

Responsibilities

• Responds to patient and family calls in a timely manner, accepting direct transfers of daytime triage calls.
• Symptom management—assess pain and distress and offer guidance on comfort measures or medication.
• Coordinates care with the interdisciplinary team and communicates calls to the team.
• Inform clinicians when urgent in-person visits are needed based on assessment.
• Provide continuing care to patients/families per agency policies and procedures and regulations.
• Under Clinical Directors, assess, plan, implement and evaluate nursing services as per the plan of care.
• Communicate with physicians/NPs and other resources to report changes and coordinate care.
• Maintain regular communication with patients, families, and staff regarding status and issues.
• Collaborate with QAPI RN to assist with HOPE, CAHPS, SHP and staff education.

Skills

Phone triage

Pain management

Crisis management

Empathy

Education

Registered Nurse (RN) license

CHPN certification preferred

Tools

Homecare Homebase (HCHB)

Job description

JSSA seeks an experienced RN for a weekday daytime Triage Nurse role covering Maryland and Virginia, based in Maryland. The RN will perform telephone triage, identify patient/family needs, and coordinate with clinicians to ensure comfort and appropriate care.

Hospice best practices and end-of-life symptom management are central to the role. The ideal candidate will have strong telephonic communication skills, CLINICAL judgement, and empathy, with at least 3 years as an RN and hospice experience