Hospice Office Operations Manager

Adena Hospice, LLC; Chillicothe (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Adena Home Health and Hospice is seeking an Office Manager to lead the hospice office’s day-to-day operations and staff, ensuring a service-oriented environment focused on key performance indicators. The role emphasizes professional call handling, collaboration with management and physicians, and driving operational effectiveness.

The candidate will oversee office processes, supervise program assistants, monitor invoicing, provide staff development, and prepare emergency plans, contributing to a

Qualifications

• Bachelor’s degree in business management, Public Health or equivalent experience.
• Minimum 1-year supervisory experience.
• 3+ years’ experience with inbound and outbound customer service call center.
• Ability to effectively present information to employees, customers and top management.
• Strong leadership and motivational skills.
• Experience with developing and managing to metrics.

Responsibilities

• Oversee and drive operations/processes of office.
• Identify opportunities and collaborate with management staff and physicians for improvement.
• Analyze key financial performance indicators, QAPI/PI, and recommend modifications to meet objectives.
• Monitor and manage invoicing in collaboration with the executive director.
• Prioritize and plan work duties; provide staff training as needed.
• Handle escalated calls and inquiries with the Executive Director.
• Manage employee performance for direct reports; timecard management.

Skills

Leadership

Communication

Presentation skills

Multi-tasking

Customer service

Education

Bachelor’s degree in business management or Public Health

Tools

Word

PowerPoint

Excel

Access

Outlook

Job description

Adena Home Health and Hospice is seeking an Office Manager to lead the hospice office’s day-to-day operations and staff, ensuring a service-oriented environment focused on key performance indicators. The role emphasizes professional call handling, collaboration with management and physicians, and driving operational effectiveness.

The candidate will oversee office processes, supervise program assistants, monitor invoicing, provide staff development, and prepare emergency plans, contributing to a