Hospice Office Manager - Operations & Team Leader

Adena Hospice, LLC; Chillicothe (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Adena Hospice, LLC is seeking an Office Manager to supervise day-to-day office operations, maintain a professional environment, and focus on key performance indicators within the program. You will oversee invoicing, staff training, and escalated calls while coordinating with leadership to drive improvements and ensure high-quality patient care.

The role emphasizes leadership, collaboration with management and physicians, and the ability to analyze performance metrics to meet objectives in a

Qualifications

• Minimum 1 year supervisory experience.
• 3+ years inbound and outbound call center experience.
• Bachelor’s degree in business management or equivalent experience.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily office operations and processes.
• Analyze and improve program performance and metrics.
• Manage invoicing with executive director.
• Provide training and development to office staff.
• Handle escalated calls and inquiries with ED collaboration.
• Conduct employee performance appraisals for direct reports.
• Assist with emergency preparedness planning and related duties.

Skills

Supervisory experience

Call center experience

Leadership & coaching

Communication skills

Education

Bachelor's degree in business management

Tools

MS Office

Excel

Job description

Adena Hospice, LLC is seeking an Office Manager to supervise day-to-day office operations, maintain a professional environment, and focus on key performance indicators within the program. You will oversee invoicing, staff training, and escalated calls while coordinating with leadership to drive improvements and ensure high-quality patient care.

The role emphasizes leadership, collaboration with management and physicians, and the ability to analyze performance metrics to meet objectives in a