Hospice Intake & Scheduling Specialist

Pennant Group; Denver (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

The Pennant Group, Inc. is seeking an Intake/Scheduling Coordinator for Hospice to manage patient intake, scheduling, and insurance verification processes. This role supports a range of stakeholders including patients, families, staff, and referral sources to ensure smooth transitions to home health care.

Candidates should have healthcare intake exposure, strong communication skills, and the ability to multi-task in a fast-paced environment. Nursing background is a plus; HS diploma required.

Qualifications

• The Intake Coordinator has healthcare experience in referrals/intake in home health or hospice.
• Nursing background is preferred but not required.
• Home Care Home Base experience is highly preferred.
• Minimum education requirement is a High School Diploma or equivalent.
• Demonstrates strong written and oral communication skills.
• Ability to multi-task in a fast-paced office environment.
• Promotes and demonstrates company core values and mission.

Responsibilities

• Serves as the primary and secondary responder to all inbound phone calls.
• Directs daily patient referral and intake operations and policy implementation.
• Maintain staff demographic information, skills, availability and productivity.
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• Directs workflow for scheduling changes and caseload reassignments.
• Accurately handles insurance verification and authorizations.
• Coordinate patient education and transition to home care.
• Build relationships with referral sources and contract staff.
• Support administrative needs for clinical and marketing staff.
• Assist in provisioning staffing solutions for new referrals.
• Ensure compliance with contract provisions during admissions.

Skills

Healthcare exp

Communication

Organizational skills

Customer service

Teamwork

Autonomy

Multi-tasking

Technical aptitude

Education

High School Diploma

Tools

Home Care Home Base

Job description

The Pennant Group, Inc. is seeking an Intake/Scheduling Coordinator for Hospice to manage patient intake, scheduling, and insurance verification processes. This role supports a range of stakeholders including patients, families, staff, and referral sources to ensure smooth transitions to home health care.

Candidates should have healthcare intake exposure, strong communication skills, and the ability to multi-task in a fast-paced environment. Nursing background is a plus; HS diploma required.