Intake/Scheduling Coordinator for Hospice

Namaste Home Health and Hospice; Denver (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Namaste Home Health + Hospice is seeking an Intake/Scheduling Coordinator to manage patient intake, scheduling, and coordination of care for home health and hospice services in the Denver area. The role requires communicating with patients and families, data entry, and maintaining relationships with referral sources to ensure smooth admissions and ongoing service delivery.

The ideal candidate has healthcare experience, strong communication skills, and the ability to multi-task in a fast-paced

Qualifications

• Healthcare experience, preferably in referrals/intake for home health or hospice.
• Minimum education: High School Diploma or equivalent.
• Strong written and oral communication, customer service, and organization.
• Ability to multi-task in a fast-paced office environment; uses agency software.

Responsibilities

• Serve as primary/secondary responder to inbound calls and manage intake operations.
• Oversee patient referrals, scheduling changes, and caseload management.
• Maintain staff demographics, skill sets, and staffing productivity data.
• Coordinate insurance verification and authorization processes.
• Support clinical and marketing staff with administrative duties.

Skills

Healthcare experience

Communication skills

Organizational skills

Team player

Tech-savvy

Education

High School Diploma or equivalent

Tools

Home Care Home Base

Job description

Intake/Scheduling Coordinator for Hospice

Pay Range: $20.00 to $24.00 plus incentive

JOB SUMMARY

The Intake/Scheduling Coordinator is responsible for managing all aspects of staffing and completion of workflow in Home Care Home Base to support operations of the Home Health Agency. For Intake, manages the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

DUTIES & RESPONSIBILITIES

• Serves as the primary and secondary responder to all inbound phone calls.
• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Responsible for maintaining information involving current staff and contract staffs’ demographic information, skill sets, availability and productivity levels.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
• Builds and monitors community and customer perceptions of the agency as a high quality provider of services.
• Provides insight to identify needs for additional staff.
• Maintains comprehensive working knowledge of the agency contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of contractual staff relationships.
• May be required to provide on call services on the week nights and weekends.
• Serves as an administrative support resource for all clinical and marketing staff.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the agency.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment. A nursing background is preferred but not required. Home Care Home Base experience highly preferred. Minimum education requirement: High School Diploma or equivalent. Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email. Establishes productive organizational skills and habits. Provides excellent customer service skills. Strong team skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. Technical aptitude to know, learn and master the agency’s software. Ability to multi-task in a fast-paced office environment. Promote and demonstrate company core values and mission.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Namaste Home Health + Hospice is a Medicare and Medicaid certified home healthcare and hospice agency that has been serving the greater Denver area since 1998. At Namaste Home Health + Hospice, we believe that choice always exists and that excellent quality of life is always attainable. Whether we’re caring for a senior after a surgery, supporting a patient’s family member cope with grief, or supporting a loved one with a serious illness, our team will seek to provide care that exemplifies truly Life Changing Service.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.