Hospice Intake Navigator—Growth & CE Reimbursement

Crossroads Hospice; Akron (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

PTO

Continuing Education Reimbursement

Growth opportunities

Competitive pay

Job summary

Crossroads Hospice is seeking a dedicated Intake Coordinator to join our Akron team. You will play a key role in accepting referrals, coordinating patient assessments, and ensuring timely scheduling with families and care teams.

The ideal candidate has hospice intake experience in a high-volume setting, comfort with Microsoft Teams and SharePoint, and a meticulous approach to multi-system workflows. We offer competitive pay and comprehensive benefits in a patient‑centered environment.

Qualifications

• Minimum 3 years of hospice intake experience in high-volume referrals.
• Receives and processes referrals and schedules staff to assess needs.
• Manages patient assignments with team leaders after admission.
• Familiar with centralized workflows and cross-system handoffs.
• Strong knowledge of Teams, SharePoint, and EMR systems.

Responsibilities

• Receive and promptly process hospice referrals and inquiries.
• Schedule a hospice representative with patient and family to assess needs.
• Assign patients to appropriate teams after admission in coordination with leaders.
• Support centralized workflows and seamless handoffs across systems.
• Maintain attention to detail while juggling priorities.

Skills

Hospice experience

Phone etiquette

Prioritization

Scheduling coordination

Tools

Microsoft Teams

SharePoint

Electronic Medical Records

Job description

Crossroads Hospice is seeking a dedicated Intake Coordinator to join our Akron team. You will play a key role in accepting referrals, coordinating patient assessments, and ensuring timely scheduling with families and care teams.

The ideal candidate has hospice intake experience in a high-volume setting, comfort with Microsoft Teams and SharePoint, and a meticulous approach to multi-system workflows. We offer competitive pay and comprehensive benefits in a patient‑centered environment.