Hospice Intake Coordinator

Crossroads Hospice; Akron (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

PTO

Continuing Education Reimbursement

Growth opportunities

Competitive pay

Job summary

Crossroads Hospice is seeking a dedicated Intake Coordinator to join our Akron team. You will play a key role in accepting referrals, coordinating patient assessments, and ensuring timely scheduling with families and care teams.

The ideal candidate has hospice intake experience in a high-volume setting, comfort with Microsoft Teams and SharePoint, and a meticulous approach to multi-system workflows. We offer competitive pay and comprehensive benefits in a patient‑centered environment.

Qualifications

• Minimum 3 years of hospice intake experience in high-volume referrals.
• Receives and processes referrals and schedules staff to assess needs.
• Manages patient assignments with team leaders after admission.
• Familiar with centralized workflows and cross-system handoffs.
• Strong knowledge of Teams, SharePoint, and EMR systems.

Responsibilities

• Receive and promptly process hospice referrals and inquiries.
• Schedule a hospice representative with patient and family to assess needs.
• Assign patients to appropriate teams after admission in coordination with leaders.
• Support centralized workflows and seamless handoffs across systems.
• Maintain attention to detail while juggling priorities.

Skills

Hospice experience

Phone etiquette

Prioritization

Scheduling coordination

Tools

Microsoft Teams

SharePoint

Electronic Medical Records

Job description

At Crossroads, compassion is not just a goal; it's our guiding principle. We refuse to reduce it to a mere transaction. Our organization operates on the belief that compassionate teamwork is the cornerstone of our success. We believe it's worth every effort because no one should face the end of life alone.

Join us and be part of a team that stands up for compassion, that listens, that grows, and that ultimately makes a profound difference in our community.

Intake Coordinator Qualifications

• At least 3 years of hospice experience (intake preferred, billing acceptable) in a high-volume referral setting
• Receive and promptly process hospice referrals and inquiries, scheduling a hospice representative with the patient and family to assess the need for services
• Assign patients to the appropriate team after admission, in coordination with team leaders
• Ready to apply hospice experience to the workflows of a centralized system; central office experience is a plus, including handing off and receiving incomplete work items
• Strong working knowledge of Teams, SharePoint, and electronic clinical records
• Able to work across multiple systems and juggle competing priorities with strong attention to detail
• Compassionate, professional phone presence
• Reliable transportation, a valid driver's license, and the ability to safely operate a vehicle

Intake Coordinator Schedule

Tuesday to Saturday

• Tuesday to Friday: 10:00 AM - 6:30 PM
• Saturday: 11:00 AM - 7:00 PM

Intake Coordinator Benefits

• Be part of a team willing to grow, listen, be heard, and be challenged
• Health, Dental, Vision, 401k, PTO
• Set the industry bar for the standard of care
• Continuing Education Reimbursement
• Ability to grow into a variety of different roles inside our team and organization
• Competitive Industry pay