Hospice Referral/Intake Specialist

ALC Health Care Services; Elmhurst (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

ALC Home Health Care, Inc. is seeking a Hospice Referral/Intake Specialist to manage patient referrals, intake, and insurance verification, ensuring compliant and timely admissions.

You will maintain relationships with referral sources, coordinate care with providers, and monitor referral trends while supporting community resource access.

Qualifications

• Supervisory experience in healthcare settings preferred.
• Strong communication and customer service skills.
• Knowledge of CHAP standards and private payer practices.
• Understanding of healthcare operations and regulations.
• Autonomous, organized, assertive and cooperative working style.

Responsibilities

• Handle all daily patient referral and intake operations.
• Ensure compliance with state, federal, and CHAP requirements.
• Build relationships with referral sources.
• Coordinate care transitions to hospice with providers.
• Verify insurance and obtain authorizations for reimbursement.
• Monitor referral statistics and trends.
• Maintain knowledge of contractual relationships and admissions.
• Gather knowledge of community resources for referrals.
• Collaborate with teams to ensure smooth processes.

Skills

Supervisory experience

Communication skills

Customer service

Healthcare operations knowledge

Regulatory knowledge (CHAP, payer)

Education

High School diploma or equivalent

Job description

Job Title/Position: Hospice Referral/Intake Specialist

Reports To: Executive Director/Administrator

Job Description Summary

Responsible for performing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and conducting the insurance verification and authorization process.

Essential Job Functions/Responsibilities

• 1. Performs all daily patient referral and intake operations.
• 2. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• 3. Establishes and maintains positive working relationships with current and potential referral sources.
• 4. Ensures seamless transition of patients to hospice by coordinating care with multiple service providers.
• 5. Ensures maximum third-party reimbursement by conducting the insurance verification and authorization processes.
• 6. Builds and monitors community and customer perceptions of ALC Palliative and Hospice Care as a high-quality provider of services.
• 7. Gathers, collates, and reports referral statistics including key customer referral trends.
• 8. Maintains comprehensive working knowledge of ALC Home Health Care, Inc. contractual relationships and ensures that patients are admitted according to contract provisions.
• 9. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by ALC Home Health Care, Inc.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

• 1. High School diploma or equivalent.
• 2. At least three (3) years’ experience in health care, preferably in hospice or palliative operations.
• 3. Demonstrated ability to supervise and direct professional and administrative personnel.
• 4. Ability to deal tactfully with customers and the community.
• 5. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practice preferred.
• 6. Demonstrates good communication skills.
• 7. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Job Type: Full-time, Monday - Friday, 8:30 AM - 5:00 PM

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person