Hospice Intake

Swan Hospice; Lakewood Township (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Swan Hospice in the Lakewood area seeks an Office Intake Coordinator to manage incoming patient referrals, coordinate admissions, and ensure timely documentation to support smooth patient care initiation.

You will serve as the primary contact for patients, families, hospitals, and referral sources, handling eligibility screening, data entry into EHR systems (MatrixCare), and communications about services and admission steps.

Qualifications

• High School Diploma required; associate/bachelor's preferred.
• Experience in healthcare intake, hospice, home health, or case management.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office and EHR software.

Responsibilities

• Receive and process new patient referrals from hospitals, physicians, and other providers.
• Conduct initial eligibility screening for hospice services.
• Schedule admissions visits with clinical teams.
• Collect and verify patient demographic, insurance, and clinical information.
• Enter referral and patient data into EHR or MatrixCare.
• Communicate with families about hospice services, benefits, and admission steps.
• Coordinate with intake and clinical staff for timely admissions.
• Maintain tracking logs and reports for referrals and admissions.
• Support billing and compliance with required documents before start of care.
• Provide exceptional customer service and professional communication with stakeholders.

Skills

Organizational skills

Multitasking

Communication skills

MS Office

EHR software

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Tools

MatrixCare

Microsoft Office

EHR systems

Job description

Hospice Office Intake Coordinator

Reports To: Hospice Director / Clinical Manager
Location: Office-based

Job Summary:
The Hospice Office Intake Coordinator is responsible for managing all incoming patient referrals, coordinating admissions, and ensuring accurate and timely documentation to facilitate smooth patient care initiation. This role acts as the primary point of contact for patients, families, hospitals, and referral sources.

Key Responsibilities:

• Receive and process new patient referrals from hospitals, physicians, and other healthcare providers.

• Conduct initial eligibility screening for hospice services.

• Schedule admissions visits with clinical teams.

• Collect and verify patient demographic, insurance, and clinical information.

• Enter all referral and patient data accurately into Electronic Health Records (EHR) or hospice software (e.g., MatrixCare).

• Communicate with families and caregivers regarding hospice services, benefits, and admission process.

• Coordinate with intake and clinical staff to ensure timely and compliant admissions.

• Maintain accurate and up-to-date tracking logs and reports for all referrals and admissions.

• Support billing and compliance by ensuring required documents are completed before patient start of care.

• Provide exceptional customer service and maintain professional communication with external and internal stakeholders.

Qualifications:

• High School Diploma required; Associate’s or Bachelor’s degree preferred.

• Experience in healthcare intake, hospice, home health, or case management preferred.

• Strong organizational, multitasking, and communication skills.

• Proficiency in Microsoft Office and EHR software.