Hospice Growth & Partnerships Leader

Greater Baltimore Medical Center (GBMC); Franklin (MD); On-site; USD 75,000 - 127,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) seeks a dedicated sales/business development professional to lead account planning, drive end-of-life services referrals, and coordinate with hospital teams. The role involves extensive in-field visits, presenting to groups, and promoting GBMC services.

You will build strategic partnerships within hospitals, skilled nursing facilities and home care sites, delivering marketing programs and educational sessions to key accounts.

Qualifications

• Bachelor's degree in related field or equivalent experience
• Three years experience working in a health care environment, including direct experience with physicians, hospitals, and/or residential care communities. Experience must include aspects of marketing, customer service, and sales.

Responsibilities

• Prepares an individual sales plan based on the Gilchrist annual strategic plan and budget. Develops a tactical plan for approaching each prospective customer, facility, physician, hospitalist, care manager, RN.
• Conducts regular visits to targeted accounts for increasing knowledge, awareness and use of end-of-life services and promotes a preferred referral relationship with Gilchrist.
• Coordinates with the Access Department to expedite referrals.
• Continually conducts customer needs assessments and gathers information on key customers, referral/admission patterns and length of stay.
• Uses the organization's contact management system, maintains account/contact information and enters all call activity within twenty-four of all visits.
• Communicates feedback from customers to Gilchrist personnel. Resolves problems with customers and/or office staff.
• Develops and recommends marketing material and programs. Promotes and increases the use of Gilchrist services.
• Participates in annual referral satisfaction survey process and uses results to build annual sales plan for growth and improved customer service.
• Coordinates and introduces key personnel to key users and influencers of the service.
• Creates an educational in-service plan for all key accounts.
• Conducts Utilization Review meetings for all key accounts.
• Enters all complaints and concerns to the organization\'s Quality Monitoring System.
• Participates as a member of the organization\'s Speaker\'s Bureau.
• Works collaboratively with allGilchrist staff to deepen relationships with key customers.
• Cross sells with Elder Medical Care representations as appropriate.
• Attends mandatory meetings including sales meetings.

Skills

Planning principles

Health care delivery

Marketing & PR analysis

Org & quantitative analysis

Oral & written communication

Relationship building

Public speaking

Education

Bachelor's degree

Job description

Greater Baltimore Medical Center (GBMC) seeks a dedicated sales/business development professional to lead account planning, drive end-of-life services referrals, and coordinate with hospital teams. The role involves extensive in-field visits, presenting to groups, and promoting GBMC services.

You will build strategic partnerships within hospitals, skilled nursing facilities and home care sites, delivering marketing programs and educational sessions to key accounts.