Hospice Care Transition and Referral Coordinator

St. Croix Hospice; Livonia (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

St. Croix Hospice in Michigan seeks a Care Transition Coordinator to build and maintain relationships with referral sources and communities, while educating patients and families on hospice care to support informed choices.

The role also assists intake to ensure timely referrals and coordinates marketing activities with the Director of Patient Services. In this position you’ll collaborate with the Regional Director, manage marketing events, and contribute to budget planning while developing a

Qualifications

• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors.
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.
• Assists in orienting all new staff members of the marketing team.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts.
• Performs other duties as assigned.

Skills

Communication skills

Negotiation skills

Public relations

Autonomy & organization

Education

Associate degree

Job description

St. Croix Hospice in Michigan seeks a Care Transition Coordinator to build and maintain relationships with referral sources and communities, while educating patients and families on hospice care to support informed choices.

The role also assists intake to ensure timely referrals and coordinates marketing activities with the Director of Patient Services. In this position you’ll collaborate with the Regional Director, manage marketing events, and contribute to budget planning while developing a