Hospice Care Coordination Specialist

Andwell Health Partners; Auburn (ME); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health Insurance plans

Education Reimbursement

Paid time off

Opportunities for internal promotions

Résumé du poste

Andwell Health Partners is seeking a Patient Service Navigator for Hospice at Auburn to act as the primary contact for patients, families, and providers. You will coordinate referrals, scheduling, and documentation in a fast-paced office environment to support compassionate care delivery.

The role requires excellent communication, organization, and teamwork, with weekend coverage as needed. Office scheduling experience and EMR familiarity are highly valued in a patient-centered setting.

Qualifications

• High School diploma required.
• Prior office or healthcare scheduling experience strongly preferred.
• Electronic Medical Records experience a plus!
• Strong computer skills with Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent customer service and public relations skills with a friendly, outgoing, and professional demeanor.
• Ability to thrive in a fast-paced, team-oriented environment while also being self-sufficient.
• Task-oriented with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
• Organizational skills with close attention to detail.

Responsabilités

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

Connaissances

High School diploma

Scheduling experience

Electronic Medical Records

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Customer service

Public relations

multitasking

Formation

High School diploma

Outils

Electronic Medical Records

MS Office (Word, Excel, Outlook, PowerPoint)

Description du poste

Andwell Health Partners is seeking a Patient Service Navigator for Hospice at Auburn to act as the primary contact for patients, families, and providers. You will coordinate referrals, scheduling, and documentation in a fast-paced office environment to support compassionate care delivery.

The role requires excellent communication, organization, and teamwork, with weekend coverage as needed. Office scheduling experience and EMR familiarity are highly valued in a patient-centered setting.