Patient Care Concierge & Scheduling Specialist

Andwell Health Partners; Scarborough (ME); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Incredibly flexible Health Insurance

Education Reimbursement

Paid time off

Opportunities for internal promotions

Zusammenfassung

Andwell Health Partners in Scarborough, ME is seeking a Patient Service Navigator to serve as the first point of contact for patients, families and providers, handling calls, referrals, and scheduling in a busy in-person office.

The role requires a High School diploma, experience in office or healthcare scheduling, and proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. This is a full-time position with benefits including health insurance and paid time off.

Qualifikationen

• High School diploma required.
• Prior office or healthcare scheduling experience strongly preferred.
• Electronic Medical Records experience a plus!
• Strong computer skills with Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent customer service and public relation skills with a friendly, outgoing demeanor.
• Ability to thrive in a fast-paced, team-oriented environment while also being self-sufficient.
• Task-oriented with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
• Organizational skills with close attention to detail.

Aufgaben

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

Kenntnisse

Customer service

Multitasking

Organizational skills

Team collaboration

Self-sufficiency

Communication skills

Ausbildung

High School diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Jobbeschreibung

Andwell Health Partners in Scarborough, ME is seeking a Patient Service Navigator to serve as the first point of contact for patients, families and providers, handling calls, referrals, and scheduling in a busy in-person office.

The role requires a High School diploma, experience in office or healthcare scheduling, and proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. This is a full-time position with benefits including health insurance and paid time off.