Honda Service Writer

Lithia Motors; Farmington Hills (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dynamic Service Advisor to enhance their growing Service Department. In this pivotal role, you'll be the first point of contact for customers, expertly diagnosing their service needs and ensuring a seamless repair process. With a focus on customer satisfaction and retention, you'll develop estimates, write repair orders, and maintain customer records in a fast-paced dealership environment. This opportunity not only offers competitive compensation and performance-based bonuses but also a comprehensive benefits package, including medical, dental, and vision coverage. If you thrive in a supportive team atmosphere and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Competitive Compensation

Performance-Based Bonuses

Comprehensive Benefits Package

Paid Training

Career Advancement Opportunities

Employee Discounts on Vehicles

Employee Discounts on Parts

Employee Discounts on Service

Qualifications

• 2+ years of Service Advisor experience, preferably with Honda.
• Strong customer service and sales skills are essential.

Responsibilities

• Greet customers and assess service needs with professionalism.
• Provide accurate estimates and manage repair orders efficiently.

Skills

Customer Service Skills

Sales Skills

Automotive Repair Knowledge

Teamwork

Education

High School Graduate or Equivalent

Tools

Dealership Management Software

Job description

Dealership: L0406 Suburban Honda

Suburban Honda Honda Farmington Hills is growing their Service Department and is looking to add a ROCKSTAR advisor to our team. As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Why Work With Us?

• Competitive compensation with performance-based bonuses
• Comprehensive benefits package (medical, dental, vision, 401k)
• Paid training and career advancement opportunities
• Supportive team environment in a fast-paced dealership
• Employee discounts on vehicles, parts, and service

Responsibilities:

• Greet customers and assess service needs with professionalism
• Provide accurate estimates and explain recommended services
• Communicate effectively between customers and technicians
• Ensure high levels of customer satisfaction and retention
• Process repair orders and manage workflow efficiently

Qualifications:

• Minimum 2 years of Service Advisor experience (Honda experience preferred)
• Strong customer service and sales skills
• Knowledge of automotive repair and maintenance
• Ability to work in a fast-paced, team-oriented environment
• Proficiency in dealership management software
• Valid driver’s license required

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.