Honda Service Advisor: Customer-First Auto Care Leader

Murgadoautomotive; Barrington (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training opportunities

Job summary

Motor Werks is seeking a Honda Service Advisor to join our team in Barrington, IL. You will be the primary contact for Honda customers, ensuring a smooth service experience from scheduling to completion.

Responsibilities include documenting concerns, walking around vehicles to identify needs, and communicating transparent repair recommendations with costs and timelines. Strong communication and organization are essential in this fast-paced environment.

Qualifications

• Experience in customer service within the automotive industry is preferred.
• Strong communication and interpersonal skills with customers.
• Knowledge of automotive service and repair processes and basic terminology.
• Excellent organizational abilities and multitasking in a fast-paced environment.

Responsibilities

• Greet customers and help schedule service appointments.
• Document service requests and vehicle symptoms accurately.
• Perform vehicle walk-around inspections and communicate recommended repairs.
• Explain service recommendations, costs, and timelines clearly.
• Coordinate with the service team to ensure timely repairs.
• Keep customers updated on progress and address concerns.
• Complete service paperwork and invoicing per dealership procedures.
• Uphold high standards of customer satisfaction.

Skills

Customer service

Communication

Automotive knowledge

Organizational skills

Multi-tasking

DMS software

Tools

DMS software

Job description

Motor Werks is seeking a Honda Service Advisor to join our team in Barrington, IL. You will be the primary contact for Honda customers, ensuring a smooth service experience from scheduling to completion.

Responsibilities include documenting concerns, walking around vehicles to identify needs, and communicating transparent repair recommendations with costs and timelines. Strong communication and organization are essential in this fast-paced environment.