Honda Automotive Service Advisor

Murgado Automotive Group; Barrington (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Ongoing training and development

Team-oriented culture

Job summary

Motor Werks, part of the Murgado Automotive Group, is seeking a Honda Service Advisor who focuses on exceptional customer service and accurate service documentation. You will greet clients, relay vehicle concerns, and coordinate with technicians to ensure timely repairs while maintaining clear communication throughout the service journey.

Ideal candidates have automotive service knowledge, strong communication skills, and a detail-oriented mindset.

Qualifications

• Previous experience as a Service Advisor or in automotive customer service preferred.
• Strong communication and interpersonal skills.
• Knowledge of automotive service processes and terminology.
• Excellent organizational skills with multitasking ability.
• Proficiency with computer applications and dealership management systems.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers and schedule service appointments.
• Document service requests and vehicle symptoms accurately.
• Conduct walk-around inspections and communicate recommended repairs.
• Explain estimates and timelines transparently.
• Coordinate with the team to complete repairs timely.
• Maintain open communication with customers throughout service.
• Ensure accurate paperwork and invoicing per procedures.
• Uphold high standards of customer satisfaction.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Multitasking

Tools

DMS

Job description

Motor Werks, a proud member of the esteemed Murgado Automotive Group, stands as a beacon of excellence in the automotive industry. With a commitment to unparalleled customer service and a passion for automotive innovation, we represent top brands and deliver exceptional experiences to our valued customers.

Motor Werks is currently seeking a customer-focused and detail-oriented Honda Service Advisor to join our dynamic team. As the primary point of contact for our Honda customers, the Service Advisor plays a crucial role in ensuring a seamless service experience and exceeding customer expectations.

Key Responsibilities

• Greet customers in a friendly and professional manner and assist them with scheduling service appointments.
• Listen to customer concerns and accurately document service requests and vehicle symptoms.
• Conduct vehicle walk-around inspections to identify service needs and communicate recommended repairs to customers.
• Provide transparent and detailed explanations of service recommendations, including estimated costs and timelines.
• Coordinate with the service team to ensure timely and efficient completion of customer repairs and maintenance.
• Maintain open communication with customers throughout the service process, providing updates on repair progress and addressing any additional concerns.
• Ensure accurate completion of service paperwork, including work orders and invoicing, in compliance with dealership procedures.
• Uphold the highest standards of customer satisfaction and service quality at all times.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Knowledge of automotive service and repair processes, including basic technical terminology.
• Exceptional organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in computer applications and dealership management systems.
• Valid driver's license and a clean driving record.

Benefits

• Competitive compensation package with opportunities for performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and professional development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
• Supportive and collaborative work environment with a focus on teamwork and customer satisfaction.

If you are a motivated individual with a passion for customer service and a drive to excel in the automotive industry, we encourage you to apply for the Honda Service Advisor position at Motor Werks. Please submit your resume and cover letter outlining your relevant experience and qualifications!

$80,000 - $120,000 a year

Salary depends on experience and performance.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.