Honda Automotive Service Advisor

Murgadoautomotive; Barrington (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training opportunities

Job summary

Motor Werks is seeking a Honda Service Advisor to join our team in Barrington, IL. You will be the primary contact for Honda customers, ensuring a smooth service experience from scheduling to completion.

Responsibilities include documenting concerns, walking around vehicles to identify needs, and communicating transparent repair recommendations with costs and timelines. Strong communication and organization are essential in this fast-paced environment.

Qualifications

• Experience in customer service within the automotive industry is preferred.
• Strong communication and interpersonal skills with customers.
• Knowledge of automotive service and repair processes and basic terminology.
• Excellent organizational abilities and multitasking in a fast-paced environment.

Responsibilities

• Greet customers and help schedule service appointments.
• Document service requests and vehicle symptoms accurately.
• Perform vehicle walk-around inspections and communicate recommended repairs.
• Explain service recommendations, costs, and timelines clearly.
• Coordinate with the service team to ensure timely repairs.
• Keep customers updated on progress and address concerns.
• Complete service paperwork and invoicing per dealership procedures.
• Uphold high standards of customer satisfaction.

Skills

Customer service

Communication

Automotive knowledge

Organizational skills

Multi-tasking

DMS software

Tools

DMS software

Job description

Motor Werks, a proud member of the esteemed Murgado Automotive Group, stands as a beacon of excellence in the automotive industry. With a commitment to unparalleled customer service and a passion for automotive innovation, we represent top brands and deliver exceptional experiences to our valued customers.

Motor Werks is currently seeking a customer-focused and detail-oriented Honda Service Advisor to join our dynamic team. As the primary point of contact for our Honda customers, the Service Advisor plays a crucial role in ensuring a seamless service experience and exceeding customer expectations.

Key Responsibilities

• Greet customers in a friendly and professional manner and assist them with scheduling service appointments.
• Listen to customer concerns and accurately document service requests and vehicle symptoms.
• Conduct vehicle walk-around inspections to identify service needs and communicate recommended repairs to customers.
• Provide transparent and detailed explanations of service recommendations, including estimated costs and timelines.
• Coordinate with the service team to ensure timely and efficient completion of customer repairs and maintenance.
• Maintain open communication with customers throughout the service process, providing updates on repair progress and addressing any additional concerns.
• Ensure accurate completion of service paperwork, including work orders and invoicing, in compliance with dealership procedures.
• Uphold the highest standards of customer satisfaction and service quality at all times.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Knowledge of automotive service and repair processes, including basic technical terminology.
• Exceptional organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in computer applications and dealership management systems.
• Valid driver's license and a clean driving record.

Benefits

• Competitive compensation package with opportunities for performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and professional development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
• Supportive and collaborative work environment with a focus on teamwork and customer satisfaction.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.