Homewood Suites Midland - Front Desk Agent

Aimbridge Hospitality; Midland (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent at our Midland hotel to lead warm welcomes, smooth check-ins, and memorable departures. You’ll be the friendly face guests rely on for accurate information and smooth service.

As the front-line team member, you’ll manage reservations, guest requests, and payments with precision. A high school diploma and familiarity with hotel software are preferred, and the role offers competitive benefits.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm, welcoming guest experiences and manage smooth check-ins/check-outs.
• Communicate clearly with guests and team to ensure seamless operations.
• Think quickly to resolve issues and turn potential problems into positive outcomes.
• Multitask efficiently by handling reservations, payments, and front-desk duties.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across, clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

Property Information

Comfortable all-suite hotel in Midland. At the center of the Permian Basin, our all-suite hotel is between the Dallas/Fort Worth Metroplex and El Paso. We offer easy access to TX-191, the TX-250 loop, and I-20. Midland International Airport, Chevron, and Occidental Petroleum are all within 20 minutes. Enjoy free breakfast, fully equipped in-suite kitchens, and our fitness center. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!