Guest Experience Supervisor

druryhotels

Columbus (OH)

On-site

USD 36,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Quarterly bonus

Flexible scheduling

PTO

Hotel discounts

Free room nights

Mentorship

Career development

Health benefits

401(k) match

Award-winning workplace

Job summary

Drury Inn & Suites – Columbus (8805 Orion Place) seeks a Front Desk Supervisor to assist the management team in overseeing front desk and guest services. You will ensure policies are followed, uphold integrity, motivate the team, and help train staff, maintaining a positive, inclusive work environment.

Provide courteous, efficient, and friendly service with a +1 Service Attitude. Rise. Shine. Work Happy. Hiring Immediately!

Responsibilities

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.