Front Desk Supervisor

The Ohioan Hotel and Event Center; Lewis Center (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

PTO

6 paid holidays

401K with company match

Dining discounts

Travel discounts

Free meals

Free parking

Job summary

The Ohioan Hotel & Event Center in Lewis Center, Ohio is seeking a Front Desk Supervisor to join our team and oversee the front desk operations, ensuring smooth guest experiences at defined times. This full-time, on-site role offers a comprehensive benefits package including health benefits, PTO and 6 paid holidays, 401K with up to 4% company match, dining and travel discounts, and free meals and parking.

You will lead front desk staff, assist during shifts, schedule coverage, respond to

Qualifications

• Previous 1-2 years’ experience at a full service hotel or event center preferred.
• Required to perform math; read information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions.
• Flexibility is required to independently work with others in a wide variety of circumstances.
• Problem solving is required to analyze issues and create action plans.
• Provide leadership and direction; mechanical aptitude; meeting schedules/deadlines; organizing; taking initiative.
• Responsibilities include: working under limited supervision using standardized practices and/or methods; directing other persons within a department, large work unit, and/or across several small work units.
• Opera Cloud preferred (not required).

Responsibilities

• Oversee front desk operations during defined shifts.
• Provide support to front desk associates when leadership is absent.
• May assume Duty Manager responsibilities including guest recovery and cash handling.
• Assist in producing weekly front desk schedules.
• Participate in meetings and training to improve departmental performance.
• Recommend policies and actions to meet departmental goals.
• Respond to emergencies and guest inquiries to ensure safety and satisfaction.
• Supervise staff including hiring/termination recommendations and training.

Skills

Leadership

Customer service

Communication

Problem solving

Math skills

Flexibility

Team supervision

Opera Cloud

Tools

Opera Cloud

Job description

Job Category: Front Office & Guest Services

Requisition Number: FRONT002052

• Posted : July 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Lewis Center, OH 43035, USA

Description

The Ohioan Hotel & Event Center (Formally Nationwide Hotel and Conference Center) located in Lewis Center, Ohio is searching for a Front Desk Supervisor to join our team!

Our attractive compensation package includes a competitive wage, access to health benefits, PTO and 6 paid Holiday's (full-time only), 401K with up to 4% company match, dining and travel discounts AND free meals and free parking.

Job Summary:

The Front Desk Supervisor oversees the operations of the Front Desk at specific defined times.

Essential Functions:

• Performs lead functions at the front desk at times of need to include but not limited to: stand-alone shifts, checking all paperwork from the previous day to make sure all items posted correctly, cover scheduled breaks for all front desk personnel for any particular shift and perform any front desk projects as assigned by Rooms Leadership team.
• Provides support and presence to other front desk associates when the Director of Operations or Operations Managers are absent.
• May assume the Property Supervisor on Duty role when necessary including guest recovery, cash handling, employee relations on designated shift, and necessary reporting.
• Assists in producing weekly schedule in any assigned areas that accommodates all guest needs.
• Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.
• Recommends policies, procedures and/or actions for the purpose of providing direction for meeting the departments’ goals and objectives.
• Responds to emergencies including after hour’s situations for the purpose of addressing immediate safety concerns.
• Responds to inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction.
• Supervises department personnel including hiring/termination recommendations, planning / coordinating activities, training, advising, consulting, etc. for the purpose of ensuring that the department functions in a safe and efficient manner.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.
• Serves as a positive example for staff in regard to guest service and satisfaction.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Position may require lifting lift up to 20 lbs. (supplies, furniture, etc.) occasionally.
• Position requires walking/ standing for extended periods of time.

Qualifications, Education, Experience, Skills, and Abilities:

• Previous 1-2 years’ experience at a full service hotel or event center preferred.
• Required to perform math; read information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions.
• Flexibility is required to independently work with others in a wide variety of circumstances.
• Problem solving is required to analyze issues and create action plans.
• Provide leadership and direction; mechanical aptitude; meeting schedules/deadlines; organizing; taking initiative.
• Responsibilities include: working under limited supervision using standardized practices and/or methods; directing other persons within a department, large work unit, and/or across several small work units.
• Opera Cloud preferred (not required).

Tucked in a 15-acre park-like setting just North of Columbus, Ohio, our property offers a complete collection of services and amenities for an all-inclusive experience. Our hotel has 193 stylishly appointed guest rooms and suites delight leisure travelers, while our 45,000 square feet of customizable meeting spaces are sophisticated yet comfortable and offer state-of-the-art technology to create a dynamic setting for meetings and special events.

We are managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.