Homeowners Lounge Experience Supervisor

Alterra Mountain Company; Winhall (VT); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee Pass discounts

Season passes

IKON pass

Onsite medical clinic

401(k) match

Paid parental leave

Paid time off

Tuition assistance

Job summary

Alterra Mountain Company in Stratton, Vermont, seeks a Homeowners’ Lounge Supervisor for a full-time seasonal role. You will oversee daily lounge operations, ensuring a welcoming, clean and well-presented environment for homeowners and guests, and supervise lounge attendants while maintaining standards of hospitality and safety.

You will work with the Clubhouse Manager to deliver an exceptional lounge experience during peak periods, weekends, and holidays.

Qualifications

• Experience in hospitality, customer service, or similar guest-facing environment.
• Previous supervisory experience, preferred.
• Strong communication and customer-service skills.
• Confidence guiding a team and managing busy periods.

Responsibilities

• Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests
• Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed
• Adress homeowner and guest inquiries with professionalism and sound judgement
• Supervise day-to-day direction, training, and support to lounge attendants
• Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours
• Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking
• Assist with homeowner events, special activities, and other lounge responsibilities as assigned

Skills

Hospitality experience

Customer service

Supervisory experience

Communication skills

Job description

Alterra Mountain Company in Stratton, Vermont, seeks a Homeowners’ Lounge Supervisor for a full-time seasonal role. You will oversee daily lounge operations, ensuring a welcoming, clean and well-presented environment for homeowners and guests, and supervise lounge attendants while maintaining standards of hospitality and safety.

You will work with the Clubhouse Manager to deliver an exceptional lounge experience during peak periods, weekends, and holidays.