Homeowner Liaison

Southern Holiday Homes; Santa Rosa Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Opportunities for growth

Job summary

Southern Holiday Homes is seeking a Homeowner Liaison to ensure exceptional support for homeowners in Santa Rosa Beach, Florida. In this full-time, on-site role, you will be the primary contact for owners, coordinating with internal teams to address needs and maintain records. Ideal candidates will have 1–3 years of customer service or property management experience, excellent communication skills, and a proactive approach to resolving issues. We offer competitive salaries, growth opportunities, and a collaborative team environment.

Qualifications

• 1–3 years of experience in customer service, hospitality, or property management preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as primary point of contact for homeowners regarding reservations, property updates, and special requests.
• Coordinate with internal teams to address homeowner needs promptly.
• Maintain accurate records of homeowner communications and requests.

Skills

Customer service

Excellent verbal communication

Organizational skills

Tech-savvy

Team-oriented

Tools

Property management software

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Homeowner Liaison

Full-time | On-site

About Southern Holiday Homes

We manage some of the most exclusive vacation properties along 30A and the surrounding Gulf Coast. Our mission is to provide outstanding hospitality, seamless communication, and peace of mind to both guests and homeowners.

Position Overview

The Homeowner Liaison ensures every homeowner receives prompt, professional, and personalized support. This role is perfect for someone who thrives in a customer‑focused environment, has strong organizational skills, and enjoys building relationships.

Key Responsibilities

• Serve as primary point of contact for homeowners regarding reservations, property updates, and special requests.
• Coordinate with internal teams (property management, maintenance, housekeeping, and guest services) to address homeowner needs promptly.
• Maintain accurate records of homeowner communications and requests.
• Follow up on ongoing homeowner issues to ensure timely resolution.
• Support the Owner Relations Manager with projects, reporting, and administrative tasks.
• Ensure all communications reflect Southern Holiday Homes’ high standards of professionalism and hospitality.

Qualifications

• 1–3 years of experience in customer service, hospitality, or property management preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Tech‑savvy; experience with property management software (e.g., Hostaway, Breezeway) is a plus.
• Professional, personable, and proactive in resolving issues.
• Team‑oriented with a commitment to providing exceptional homeowner experiences.

What We Offer

• Competitive salary based on experience
• Paid time off and company holidays
• Opportunities for growth within a fast‑expanding organization
• Supportive, collaborative team environment

How to Apply

If you enjoy building relationships and providing outstanding service to homeowners, we’d love to hear from you. Please submit your resume and a brief cover letter explaining why you’re the right fit for Southern Holiday Homes.

Location

Santa Rosa Beach, Florida

Learn more: southernholidayhomes.com