Homeowner Operations Administrator

Better Talent by Laveer & Co.; Breckenridge (CO); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Health Savings Account

Flexible spending accounts

Life insurance

Paid time off

Paid sick leave

Paid parental leave

Employee Assistance Program

Tuition reimbursement

Career growth opportunities

Company-provided equipment

Flexible schedule

Job summary

Summit Mountain Rentals / BonHom is seeking a proactive Homeowner Operations Administrator in Breckenridge, CO. You will manage a portfolio of homeowners, serve as their trusted contact, and balance homeowner needs with guest experience and company priorities.

The role emphasizes independent problem solving, timely solutions, and professional communication. Strong organization and adaptability are required in a dynamic environment.

Qualifications

• 3+ years of customer service, relationship management, hospitality, or property management experience.
• Strong written and verbal communication skills with a warm, professional style.
• Ability to gain buy-in, build trust, and guide conversations.
• Excellent organization, attention to detail, and ability to manage multiple priorities.
• Proactive, achievement-oriented approach with initiative.

Responsibilities

• Manage a portfolio of homeowners and act as their trusted point of contact.
• Communicate proactively about property performance, maintenance, and guest experience.
• Identify homeowner needs and coordinate with vendors and internal teams.
• Take ownership of decisions and drive timely solutions within guidelines.
• Balance expectations with company priorities while maintaining standards.

Skills

Customer service

Relationship management

Hospitality

Property management

Communication

Organization

Problem solving

Decision making

Proactivity

Adaptability

Team collaboration

Tech proficiency

Tools

Microsoft Office

Mobile devices

Property management software

Job description

About Summit Mountain Rentals / BonHom

Join a locally operated, privately owned vacation rental company with a strong track record and an exciting future. Summit Mountain Rentals has served Summit County, Colorado, for more than 20 years, manages 300+ properties, and has been voted Best Property Management Company in Summit County for 14 consecutive years. Our growing BonHom brand is bringing that same experience and commitment to service to Walton County, Florida.

About the Role

We’re looking for a proactive and relationship-focused Homeowner Operations Administrator who enjoys solving real-world problems, managing a variety of priorities, and having the independence to make decisions and see the impact of their work. You’ll manage a portfolio of homeowners, serve as their trusted point of contact, and take ownership of the operational needs of their properties. This is a highly independent and dynamic role where you’ll have the autonomy to make decisions, take initiative, and coordinate solutions while balancing homeowner expectations, guest experience, property condition, and company priorities. The ideal candidate is a confident, warm, and professional communicator who connects easily with others and knows how to gain buy-in when recommending solutions. You should be organized, responsive, achievement-oriented, and comfortable adapting quickly as needs and priorities change.

What You’ll Do

Build Strong Homeowner Relationships

• Manage a portfolio of homeowners, building trusted relationships and understanding their individual goals, preferences, and properties.
• Communicate proactively and positively about property performance, maintenance needs, and opportunities to improve the homeowner and guest experience.
• Quickly identify and respond to homeowner needs, concerns, and changing priorities.
• Take ownership of homeowner needs and coordinate with maintenance, housekeeping, vendors, and internal teams to drive timely solutions.
• Guide conversations, gain homeowner buy-in, and build confidence in recommended solutions.

Make Decisions and Drive Solutions

• Use sound judgment and a high degree of independence to solve problems and make decisions for your assigned homeowners and properties.
• Take initiative in identifying property needs, recommending solutions, and coordinating and approving work within established guidelines.
• Operate with urgency while managing multiple simultaneous priorities.
• Adapt quickly to changing needs, circumstances, and operational demands.
• Balance homeowner expectations, property performance, guest experience, and company priorities while ensuring properties meet our standards.
• Collaborate with teammates and vendors to motivate action, maintain accountability, and achieve results.

What You’ll Bring

• 3+ years of customer service, relationship management, hospitality, property management, or similar experience.
• Strong written and verbal communication skills, with a warm, engaging, and professional communication style.
• The confidence and social awareness to build trusted relationships, guide conversations, and gain buy-in from others.
• Excellent organization, attention to detail, and follow-through while managing multiple priorities.
• Strong problem-solving skills, sound judgment, and confidence making decisions independently.
• A proactive, achievement-oriented approach with the ability to take initiative and drive work forward.
• The ability to adapt to change and remain responsive in a dynamic role with a variety of responsibilities.
• A collaborative, solutions-oriented approach when working with homeowners, teammates, and vendors.
• Comfort using Microsoft Office, mobile devices, and business technology.

Even Better If You Have

• Experience in vacation rentals, hospitality, property management, real estate, or a related industry.
• Experience managing homeowner or client relationships.
• Experience coordinating vendors, contractors, maintenance, or property services.
• Familiarity with property management software and related technology.

Compensation, Benefits & More

Compensation: $70,000 - $72,500 per year

Benefits:

• Medical, dental, and vision insurance with employee and family coverage options
• 401(k) retirement savings plan with employer matching
• Health savings account
• Health and dependent care flexible spending accounts
• Life insurance
• Paid time off and paid sick leave
• Paid parental leave after one year of employment
• Employee Assistance Program
• Employer-sponsored and voluntary supplemental benefits
• Paid training and professional development opportunities
• Tuition reimbursement
• Career growth and advancement opportunities
• Company-provided equipment
• Flexible schedule

Schedule: Full-time, eight-hour daytime shift. The position may require work on holidays or outside standard business hours based on operational needs.

Location: In person in Breckenridge, Colorado

Work Environment and Physical Requirements

This role requires regular interaction with homeowners, guests, employees, vendors, and other business partners. Occasional travel to properties within the company’s service area may also be required. The position requires the ability to use standard office technology and communicate effectively by telephone, email, and in person. It may also require occasional visits to rental properties and the ability to perform limited housekeeping, inspection, or maintenance-related tasks as needed. Some job duties may require driving a personal or company vehicle. Employees required to drive for business purposes must maintain the appropriate driver’s license and meet applicable company driving requirements.