Owner Services Agent

Benchmark Management; Santa Rosa Beach (FL); On-site; USD 42,300 - 51,700; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

401K Match

Job summary

Benchmark Management in Santa Rosa Beach, Florida, is seeking an Owner Services Agent to nurture relationships with homeowners and ensure exceptional service. The ideal candidate will have vacation rental experience and strong communication skills, contributing to a supportive team environment.

This role involves managing homeowner interactions, understanding financial goals, and collaborating with property management for optimal results. The position includes a competitive salary of $47K along with benefits such as paid time off and health insurance.

Qualifications

• Experience in vacation rental or relevant field.
• Ability to maintain strong relationships with homeowners.
• High accuracy and attention to detail.

Responsibilities

• Develop and maintain relationships with assigned homeowners.
• Ensure all homeowner communication is handled efficiently.
• Work with property management to maintain the portfolio.

Skills

Vacation rental experience

Strong communication skills

Time management skills

Organizational skills

Tools

Breezeway

Microsoft Office

Escapia

KeyData

Trello

Job description

Company Overview: Benchmark Management is a leading property management and vacation rental company specializing in luxury properties along the Florida Panhandle.

Benchmark Management is a leading property management and vacation rental company specializing in luxury properties along the Florida Panhandle. Our three pillars of success are our team, owners, and guests. Our team comprises experienced professionals dedicated to providing the highest level of customer service. We treat our owners' properties as if they were our own by keeping them well‑maintained and meeting the highest standards so that they are always ready to provide a superior guest experience. In turn, our guests appreciate the luxurious accommodations and attention to detail our world‑class customer service offers. As we continue to grow, we are looking to expand our team to provide the best vacation rental stays in the 30A region.

Position Summary

In your role as an Owner Services Agent in Santa Rosa Beach, Florida, you will be responsible for developing and maintaining strong relationships with the homeowners you are assigned to. To excel in this role, you will need a solid understanding of our policies and procedures to explain to the owners in a way that helps them understand the protocols that will lead to the best results. The ideal candidate should have a pleasant personality, be diligent and trustworthy, and possess the ability to build professional relationships. Additionally, being organized and having a good understanding of customer service are essential skills for this position. As the Owner Services Agent, you will manage incoming owner calls, ensuring that each interaction is completed efficiently and exceeds our owner's expectations. Not only will this position provide a sense of satisfaction from helping owners get the best results from their investments, but you will also benefit from being part of a supportive team with many opportunities to learn and grow.

Responsibilities

• Develop and maintain relationships with assigned homeowners.
• Responsible for all homeowner communication for assigned portfolio.
• Approve and close out work orders on a timely basis.
• Understand the financial goals of homeowners; generate revenue reports for homeowners on an as-needed basis.
• Appropriately esculate any conflicts that may arise with homeowners.
• Work with the Property Management department to ensure the upkeep of the assigned portfolio and assign property tasks to the Property Management team.
• Property Inspections

Qualifications

• Vacation rental experience or relevant experience required.
• Software experience preferred: Breezeway, Microsoft Office, Escapia, KeyData, and Trello.
• Strong communication, time management, and organizational skills.
• A high degree of accuracy and attention to detail, and decision-making skills.

Compensation & Benefits

• Salary Range: $47K based on achievements and experience
• Benefits:
  • Paid time off, such as PTO, sick days, and vacation days
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • 401K Match