Homeowner Experience & Scheduling Specialist

Renewal-By-Andersen-Metro-; Indianapolis (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Insurance

401(k) Retirement Plan (company match)

Student Loan Repayment Program

Employee Perks & Discounts

Paid Time Off & Holidays

Job summary

Renewal by Andersen in Indianapolis, IN is seeking a Customer Relations Specialist to serve as the main point of contact for homeowners during replacement projects. You will coordinate scheduling, answer questions, and ensure customers feel informed and supported from start to finish.

The role emphasizes building relationships, problem solving, and delivering exceptional service, with a Monday–Friday schedule, onsite work, and comprehensive benefits including medical, dental, vision, 401(k), and

Qualifications

• 2+ years of experience in an office and customer service environment.
• Strong customer service and problem-solving skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Positive, professional attitude and calm, solution-focused approach.

Responsibilities

• Build Customer Relationships: Communicate with customers throughout their projects, providing helpful information, answering questions, and setting clear expectations about the installation process.

Skills

Customer service

Problem-solving

Communication

Time management

Organizational skills

Tools

Salesforce

Microsoft Excel

Microsoft Word

Outlook

Job description

Renewal by Andersen in Indianapolis, IN is seeking a Customer Relations Specialist to serve as the main point of contact for homeowners during replacement projects. You will coordinate scheduling, answer questions, and ensure customers feel informed and supported from start to finish.

The role emphasizes building relationships, problem solving, and delivering exceptional service, with a Monday–Friday schedule, onsite work, and comprehensive benefits including medical, dental, vision, 401(k), and