Customer Service Specialist: High-Impact Support & Growth

The Birner Group, Renewal By Andersen; Earth City (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA contributions

Paid time off

Paid holidays

401(k) with bonus contributions

Employee discounts

Team culture

Professional development

Work-life balance

Job summary

Renewal by Andersen, part of the Andersen Corporation family, is seeking a Customer Service Representative to support service operations across multiple regional locations. You will be the link between customers, service teams, and internal systems, ensuring requests are handled accurately and with care.

The role emphasizes organization, attention to detail, and a customer-focused mindset, with opportunities to grow within a leading home improvement company that values integrity and teamwork.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle high volume of inbound calls with professionalism.
• Accurate record-keeping of customer interactions and service requests.
• Process parts orders and quotes with attention to detail.
• Enter and manage information across multiple software systems.

Responsibilities

• Serve as the primary contact for customers with empathy and professionalism.
• Maintain accurate records of interactions, service requests, and completed work.
• Process and monitor parts orders to ensure timely resolution.
• Prepare and provide customer service quotes with accuracy.
• Collaborate with service teams to resolve customer concerns quickly.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Proficiency with software

Problem solving

Follow through

Tools

CRM software

Data entry systems

Job description

Renewal by Andersen, part of the Andersen Corporation family, is seeking a Customer Service Representative to support service operations across multiple regional locations. You will be the link between customers, service teams, and internal systems, ensuring requests are handled accurately and with care.

The role emphasizes organization, attention to detail, and a customer-focused mindset, with opportunities to grow within a leading home improvement company that values integrity and teamwork.